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Assistant Manager, Loans Agency

ING Singapore
Posted 1 day ago Hybrid Job Permanent competitive
S
Posted by
Syeulgi Choi
Recruiter
Provides end-to-end support to customers, which may include use of standard scripts and specific guidelines and procedures, to handle queries or close sales. Seeks help and/or escalates issues/queries when it is appropriate to do so to help resolve customer issues expeditiously.

ING’s purpose is ‘Empowering people to stay a step ahead in life and in business’. Every ING colleague is given the opportunity to contribute to that vision. We champion self-reliance and foster a collaborative and innovative culture. The Orange Code is our global manifesto for how we stay true to our purpose and our tradition of reinvention and empowerment. It is made up of ING Values (we are honest; we are prudent; we are responsible) and ING Behaviours: (you take it on and make it happen; you help others to be successful; you are always a step ahead)  

For us, success will only be achieved if we act with Integrity.

Some companies see diversity as a box to be ticked. We see it as fundamental to our success and we encourage a proper work/life balance.  At ING, you will be judged on your performance in line with the Orange Code. And that’s a promise.

Overview:

A facility agent acts as the primary point of contact between the transaction parties to a syndicated loan. Whilst appointed to co-ordinate the communication between clients, lenders and business partners, the Facility agent is also responsible for handling the flow of funds and providing on-going transaction support during the lifecycle of a deal.

In their role as facility agent (and/or security agent) the agency team are part of an agency platform and oversee a wide range of deals originating from various industry sectors including but not exclusive to, Diversified Corporates, Financial Institutions (predominately Insurance and Investment Funds), Transportation, Infrastructure, Real Estate and Acquisition Finance. 

Role:

Working in a self-coordinating Client Loyalty Team (CLT) that promotes the ING One Agile Way of Working, you will become part of a small team dedicated to maximising their potential and providing outstanding client service.  In a market where speed and flexibility are key, continuous improvement and being responsive to the needs of our clients is a must.

Main Duties and Responsibilities of Role:

  • Review of the facility documentation from an operability perspective to ensure that ING’s standards and the latest APLMA/LSTA templates are adhered to. Collaborate with the originating business and legal counsel in terms of comments raised, to ensure that such points are negotiated to a successful outcome.
  • Identify and collate the information required to on-board a new deal whilst ensuring that all documentation is received on a timely basis.  Liaise with legal counsel to ensure that relevant CPs are fulfilled and proactively manage the deal closing process, including funds flow.
  • Co-ordinate loan closing and primary syndication from an agency perspective, ensuring that a collaborative relationship is achieved and maintained with the originating business, syndications and any other stakeholders.
  • Deal set up and ongoing deal management in LoanIQ with reference to the facility agreement.  
  • Work with internal and external contacts to manage the non-operational aspects of a deal including amendments, waivers and consent and act as the main point of contact for all deal issue escalations, ensuring that all matters are dealt with in a timely and efficient manner.
  • Proactively manage day to day run activities (drawdowns, rollovers, repayments, fees margin adjustments, covenants, secondary debt trades / transfers etc) whilst working with and overseeing the various offshore support teams to ensure that a high quality, client focused, and control conscious product is delivered. 

Candidate Profile

Experience/Knowledge

Essential:           

  • 3 - 5 years Loan Agency experience in a comparable role with a full understanding of all aspects of the role of the Agent and the Syndicated Loan Market.  
  • Proven ability to read and interpret credit agreements.
  • Working knowledge of LoanIQ.

Desirable:          

  • Exposure to Structured Finance i.e. Real Estate Finance, Acquisition Finance or Transportation and Infrastructure Finance.
  • Security Agent experience.                      

Personal Competencies

Essential:           

  • Excellent written and verbal communication skills.
  • Outstanding client service.
  • Result orientated with the ability to work under pressure and adapt quickly in an agile setting that imposes challenging deadlines.
  • Disciplined with good organisational skills and attention to detail.
  • A proven ability to perform well in a team but also operate independently and without constant supervision. To be proactive and have the ambition to take it on and make it happen is very important.   

Desirable:          

  • Someone who is keen to challenge the status quo and is interested in continuous improvement and innovation.
  • Awareness of agile / lean principles        
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