You will develop an in-depth knowledge of existing and potential clients, their industry and key contacts and be responsible for the overall client servicing of the group and be accountable for any jobs lost due to controllable reasons.
You will maintain good client relationship with a KPI of meeting at least two key clients a month to assess customer satisfaction for possible improvements and identify possible expansion of services and review fee and propose fee increase, where appropriate. You will meet prospective clients and prepare fee proposals, including follow-through until the job is accepted and rejected. You will also be proactively involved in business development and marketing and will coordinate with the Marketing Director to carry out marketing plans for the department.
You will be responsible for the maintenance of statutory books for their portfolio of clients and oversee the preparation and coordination of the statutory books and documents, including submission of statutory forms and documents to ACRA, IRAS, Stock Exchange and The Central Depository within the stipulated deadline.
You will supervise the daily operations of the group and will ensure all communications with clients are supported by emails, outlining agreed action steps, responsibilities and deadlines. You will also participate in the preparation of budgets and forecasts for the group and will compare with the previous budget/ forecasts, as well as oversee credit control and the prompt collection of debts for the respective portfolio of clients. You will work closely with Finance to follow-up on outstanding and doubtful debts.
You will ensure prompt billing and will be responsible for WIP. You will finalize the WIP cost and will answer for write-offs. You will ensure that the team of staff work within the budget set for each job and will Identify and recommend improvements to current policies and procedures, processes and client servicing arrangements, in line with the current business and regulatory practices.
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