• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 26 Apr 18

Applications Support Senior Analyst

Applications Support Senior Analyst

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18021169


Applications Support Senior Analyst:

Overview of Citi:
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Established in Singapore since 1902, Citi is deeply embedded in the financial services sector and is represented in nearly every asset-class. Citi's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Citi Global Wealth Management and Citi Private Bank are all leaders in their respective fields, contributing significantly to Citi's performance in Singapore.
We are an equal opportunity employer.
Job Description:

Team/Function Overview:
Citi technology are seeking a highly motivated front office IT professional to join our Production Services team support group in Singapore.
The FXLM (Foreign Exchange and Local Markets Rates) team is responsible for the production environment for a wide range of applications ranging from Pricing, Risk management, Sales tools, to Risk and PNL consolidation, providing application support to our Currencies and Local Markets Rates businesses.
Role/Position Overview:
We are searching for a highly motivated and enthusiastic person who will provide front line support to Currencies and Local Market Rates businesses. We work in partnership with the business running the application production platform, providing quick resolutions to their issues, drive stability, efficiency and effectiveness improvements to help us and the business succeed.
The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production platform.
You will develop detailed knowledge of both Currencies and Rates trading businesses.
You will be working closely with your counterparts in India, UK, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the plan team.
Key Responsibilities:
  • Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems
  • Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
  • Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
  • Communicate effectively with operations and technology partners on a regional or global basis
  • Primary point of contact for system support; coping with day to day issues that may arise
  • Undertake both individual assignments and participate in team collaboration activities
Development Value:
Citi established the regional Operations and Technology Centre in Singapore and this expansion effort is continuing in our technology teams. With reward and recognition based on performance merit, opportunities exist for staff with the ability and determination to have a rewarding career.
You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.
Work-Life Balance - At Citi, we offer flexible work plans which give employees and managers the chance to meet personal and business needs allowing for alternative schedules to customary business hours.



  • Experience of providing business facing support would be an added advantage, but not essential
  • Good interpersonal and communication skills, great teammate
  • UNIX (AIX/ Linux) environment
  • Databases - Oracle, Microsoft SQL
  • Knowledge on Geneos ITRS monitoring would be an added advantage
  • Bachelor's Degree
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience
Singapore Singapore Singapore SG