• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 26 Apr 18

Applications Support Intmd Analyst

Applications Support Intmd Analyst

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18019172


Description

Job Purpose:
  • We are seeking a highly motivated candidate to join the CSD (Client Services Desk) team, supporting Citi's Futures/ FX/ CV(research application) businesses globally.
  • The purpose of this role will be to provide the first line of support to both external & internal customers on Citi's Futures/ FX trading platforms, onboard clients on e-trading platforms, perform trading related maintenance activities, and liaise with the business and technology groups in managing the customer experience and relationship.
  • The successful candidates will join the Client Services team in Singapore and will work with the respective sales groups to provide a high level service across internal and external applications.
  • The candidate will also be focused on driving forward key efficiency initiatives towards customer onboarding experience.
Job Background/Context:
  • The Futures/ FXLM/ CV (research application) businesses operate on a global 24 hour basis covering trading centers in Asia Pacific, Europe and North America.
  • The candidate will work closely with colleagues in other regions to ensure the successful operation as a global function.
Key Responsibilities:
  • Support Capability
  • Provide a world class support service to a geographically diverse user base
  • Develop expertise in the relationships between clients, sales and technology teams
  • Collaborate effectively with colleagues globally, sharing information and knowledge effectively
  • Strong process awareness and ability to manage incidents, problems and customer escalations
  • Ensure all issues are tracked and work closely with business development managers to prioritize resolution
  • Collate customer feedback and experience and translate them into new initiatives over process and system optimization
  • Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients
  • Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements, if any
  • Business
  • Develop in-depth knowledge of the fundamentals of Futures/ Derivatives/ FX Sales and Trading business
  • Communicate complex technical and functional issues to business users in a language they understand


Qualifications

Knowledge/Experience:
  • Clear understanding of Listed Derivatives market structure and underlying products, trading concepts, including the front to back understanding of trading lifecycle-Execution, Allocation, Clearing & Settlement process, working experience in onboarding & administering electronic trading (e-Trading) users, administering trading limits, monitoring client execution flows & system alerts would be highly preferred
  • Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment
  • Demonstrated ability to learn new business concepts quickly
  • Demonstrated ability to efficiently problem solve in time critical scenarios
  • Previous experience/knowledge of supporting a Futures, FX, Rates or FI/Derivatives trading business preferred
Skills:
  • Strong communication skills
  • Effective written and presentation skills
  • Understanding of client server architecture is preferred
  • Experience in data analysis and MIS reporting is preferred
  • Knowledge of foreign languages will be an added advantage
Qualifications:
  • Essential university degree
  • Relevant years of experience
  • Experience and/or knowledge of financial & banking industry is a plus
Competencies:
  • Ability to work at strategic and tactical operational levels
  • Exceptional interpersonal and communication skills
  • Ability to promote positive work relationship
  • Ability to think clearly, analyze and resolve problems with good judgment
  • Display a flexible attitude to work
  • Understand criticality and concepts of information security
Singapore Singapore Singapore SG