Application Technical Support Application Technical Support …

Citi
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 04 Jul 20
Competitive
Citi
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 04 Jul 20
Competitive
Citi
Application Technical Support
We are looking for suitably qualified and highly motivated candidates with good mix of technical and banking applications experience to form a new team to bridge Business end-users with Banking Technology. The primary focus of the team is to ensure sustained stability and smooth running of the nightly batches for our APAC/EMEA consumer banking markets so that following day's business can be resumed smoothly.  Business application technial support and application recovery specialists will focus on application support and t echnical batch recovery and facilitate interaction with Consumer operations and business across markets, as well as focus on platform related issues and performance tuning.  

Responsibilities:
  • Manage and execute all batch related activities.
  • Setting standards and discipline on the overnight batch support to ensure SLAs are met and timely intervention in case of potential delays.
  • Tools adoption and optimization to automate monitoring and alerts to minimize manual efforts, and eradicate manual misses:
  • Automate routine tasks and collaborate with development and business end-users to continuously identify proactive monitoring and health-check opportunities.
  • Ensure batch exceptions are promptly reviewed with business end-users to proactively avoid/minimize client impact. Ensure potential client impacting incidents are identified and remediated prior or as soon as possible.
  • Batch incidents overnight recoveries are reviewed promptly for permanent fix opportunities with Business end-users and Development team to eradicate recurrence. It will then be channeled for Batch Vulnerabilities Assessment.
  • Task force on Batch Vulnerabilities Assessment where batch incidents are routed to assess for a broad-based proactive Service Improvement Plan (SIP), and track it with Development team for Implementation.
  • Change review on Infra and batch related deployment.
  • Reporting and Production Management dashboards to diagnose production quality root causes.
  • Transition problem tasks identified from post-mortem into deliverables from Application teams.
Qualifications:
  • Strong hands-on Banking applications development and/or support experience on Mainframe platform.
  • Conversant in COBOL, CICS, JCL, DB2, MQ, Files structure concepts; support tool such as AbendAID, Omegamon, Job Scheduler. Knowledge of distributed architecture, networks will be added advantage.
  • Experience in batch scheduling and monitoring concepts.
  • Excellent analytical and problem-solving skills.
  • Self-starter with an open-mindset to embrace Mainframe technology with the evolving digital banking technologies.
  • Willing to explore new tools to integrate and harness the advantages from Mainframe.
  • Must be a team player who can interact with both Technology and Business users
  • Must have a forward-looking mind-set to groom the junior team members.
  • 5+  years of experience in banking technical role. Candidates with more experience will be considered for senior positions.
  • Usual working hours and willing to provide 24-hour/7-days-per-week on-call support.
Education:
  • Bachelor's/University degree or equivalent experience
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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG ------------------------------------------------------
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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