Application Support Analyst

Inetum is an agile IT services company that provides digital services and solutions, and a global group that helps companies and institutions to get the most out of digital flow. In a context of perpetual movement, where needs and usages are constantly being reinvented, the Inetum group is committed to all these players to innovate, continue to adapt, and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a breakdown by sector, and state of the art solutions. Operating in more than 27 countries, the Group has nearly 27,000 employees and in 2022 generated revenues of €2.4 billion

• Operating over 27 countries
• 2022 revenue of over €2.4 billion
• More than 50 years of existence

In order to support our forthcoming businesses and technological challenges, we seek innovative and agile people sharing our mind set

We are now looking for an Application Support Analyst to join our team in Singapore

As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide L1 and L2 support for both the Asian Region and the World.

Responsibilities

• Analyze enhancement requests for FX, money market business
• Build a new platform to interconnect investors, lenders and clients on syndicated markets
• Build a digital platform for the clients and investors
• Manage large lender pool deal, different loan format, institutional investors and multi-product
• Increasing agility lead by more focused and structured transactions
• Implement solution aligned with regulatory requirements (Basel IV, IFRS 9)
• The solutions are built and supported in Paris and in Singapore
• Manages user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context
• Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor)
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions
• Escalates issues, if need be, but remains the main point of contact for the user
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
• Contributes to major incident reports and post-mortems when required
• In case of recurrent request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
• Keeps the support documentation up-to-date
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders
• May extend his activities to complementary tasks like Testing or BA if part of the squad

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability
• Knowledge of corporate and investment banking products. Nice to have some structured finance product knowledge e.g., syndications
• Have basic technical skills e.g., SQL, Unix, Microservices, CI/CD tolls etc
• Good knowledge of DevOps
• Excellent analytical skills
• Excellent oral and written communication with focus on user needs
• Ability to multi task and manage stress while maintaining empathy for end users