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Analytics Client Service Manager (Investment Analytics)

State Street Corporation
Singapore
Posted 27 days ago Permanent Competitive
Analytics Client Service Manager (Investment Analytics)
Who we are looking for:
This is a client manager role within the Investment analytics business unit of the State Street , servicing our regional client within Asia Pacific.

What you will be responsible for
As part of regional investment analytics team, you are expected to be managing our analytics client with the following responsibilities:

Value-Added Client Service
  • Client owner for your SSIA APAC clients; Single point of contact for investment analytics group for your clients and Relationship manager.
    • Build strong relationships and a deep understanding of your clients
    • Executing the investment analytics group's Client Service Process (CSP) and client strategy execution (Client Plan).
  • Quarterly Strategic Meetings (support preparation and organization) with the client as part of client management.

Issue / Change Governance
  • Manage client expectations and escalations (turn a negative into a positive experience)
  • Work with our delivery partners and hold the relevant party accountable for client ready deliverables and responses , and work with analytics product management group for gap responses to the client
  • Develop Client action plan Client pain points documented in Client Plans
  • Turnaround times for escalation and issue resolution Development
  • Demonstrate proactive use of the Hypercare Framework and ongoing management of the situation (coordination and governance) until it is resolved in the eyes of the client.
  • Client project management and document projects (dashboard / hours) , and continuing to evolve analytics action with client feedback
  • Create your own development plan to build your technical knowledge, and contribute to regional priorities

What we value
The client manager interacts with all levels of professionals both internally and externally. Therefore, exceptional interpersonal and communication skills are required. Candidates must demonstrate initiative, be able to perform well under pressure and simultaneously handle multiple assignments. Investment analytics business provide Portfolio Performance Measurement & Attribution, Investment Compliance Solution, and private market solution to our analytics client. Experience in any or all of the above areas is preferred.
Education & Preferred Qualifications
  • Candidate must have a college degree (business & accounting, finance or economics preferred) and at least 4-6 years of experience, including 2 to 3 years of analytics reporting / Performance and attribution / financial reporting experience is preferable / required.
  • Client service / client management experience with institutional clients is preferable.
  • Client centric mindset, strong interpersonal skills, positive, can-do attitude, meticulous are essential.
  • Strong analysis skills are required.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers
Job ID  R-711125
ABOUT COMPANY
London, United Kingdom
39000 Employees Investment Banking / M & A

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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