Analyst, Specialist, Operations, Account Services, Corporate Banking

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 18 Apr 19

Analyst, Specialist, Operations, Account Services, Corporate Banking

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Review account opening documents & perform account opening in Customer Information System
  • Ensure customer records are properly created and updated
  • Ensure all requests are processed within the agreed service-level agreement (SLA) and as per procedures specified in Department Operation Manual and requirements as specified by regulatory bodies, especially for the customer acceptance requirements
  • Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor
  • Attending to email & phone enquiries from BUs and operation teams
  • Handle internal customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units / parties within benchmark
  • Participate in process improvement events
  • Ensure SOPs are updated
  • Provide support in ad-hoc project and assist to conduct testing on various systems enhancements
  • Accept any Ad-hoc duties when assigned
Requirements
  • Degree in any discipline with 3 years of banking experience preferred
  • Good understanding of the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem
  • Proficiency in MS Word, MS Access, MS Excel, MS PowerPoint with O365
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.