Analyst, Operations Specialist, Technology & Operations Analyst, Operations Specialist, Technology &  …

DBS Bank Limited
in Singapore
Permanent, Full time
Last application, 16 Jun 21
DBS Bank Limited
in Singapore
Permanent, Full time
Last application, 16 Jun 21
Analyst, Operations Specialist, Technology & Operations
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities (Ops Processor and Project Role)
  • Perform technical verification checks on customers income documents and Process customer's credit cards and unsecured loans account creation or maintenance in Bank's operating systems
  • Toggle between different systems to perform pre-processing and data entries into various
  • Lead/Participate the team in providing ideas/initiatives in digitization and automation improvement
  • Identify operational risks and implement measures to address / mitigate the risk
  • Establish and maintain effective relationship and partnership with key stakeholders
  • Ensure all requests are processed within specified Service standard, timely and accurately
  • Handle operational issues and provide escalation to management team
  • Review & update system reports on daily, weekly and monthly basis
  • Challenge status quo and execute changes in an effective manner
  • Data driven and adopt structure approach/framework to use data and perform analysis requirement
  • Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights
  • Work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution, leverage on internal and external data and use analytics techniques to provide data-driven insights
  • Work closely with CBG business and support stakeholders to re-engineer and eliminate existing process frictions in realizing joyful employee and customer journeys
  • Meticulous individual with an eye for details
  • Demonstrates good communication and presentation skills
  • Proficient in Microsoft office especially Microsoft Power Point, Excel and Qlikview
  • Strong analytical skills, highly numerate and proactive
  • Ability to manipulate and handle large datasets
Apply Now​
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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