Analyst, Operations Executive, Giro Application, Technology and Operations

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 22 Apr 19

Analyst, Operations Executive, Giro Application, Technology and Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • To ensure all Giro, Standing Instruction, Recurring bill, Credit Cards Giro application, amendment and terminations, DDA Conversion Services and DDA Maintenance Services are processed in a timely and accurate manner.
  • To ensure cut-off times for uploading/downloading and transmission of files are all met
  • To ensure all files are correctly and successfully uploaded
  • To handle service requests, enquiries and complaints in a timely manner and within established standard service level
  • To liaise with relevant parties (e.g. branches, technical support, vendors, other BUs etc) to resolve all issues
  • To perform UATs, live verifications, DR drills etc and ensure issues are followed up promptly and resolved before sign-off
Requirements
  • Tertiary education with minimum 1 year of relevant experience
  • Understanding of Giro application processing workflow and able to handle Microsoft Office 365 and other business applications like Tibco, Business Object, QlikView
  • Good customer service and problem-solving skill
  • Experience in a processing environment
  • Speed & accuracy


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.