Analyst, Implementation, Digital Services, Technology and Operations Analyst, Implementation, Digital Services,  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Analyst, Implementation, Digital Services, Technology and Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Candidate will be part of a regional project team as an implementation analyst for:
  • Testing and Implementation
    • understand established goals and success factors of user requirements
    • establish the test plan and develop test cases
    • setup test environment with tech counterparts
    • manage the execution of testing/ tracking of fixes/ closure
  • Lead users in the Live Verification for production go-live
  • Support of production issues - troubleshooting, orchestrate discussions and contribution of ideas for fixes and testing/ implementation of fixes
  • Work with business analysis team to define the testing requirements, distribute the test workload, and validate the success factors of user requirements
  • Work with different bank processing functions and country/ locations
  • Disciplined in leading and managing issues or challenges. Build and maintain a high performing team by constantly
    • Identifying champions in stakeholder teams
    • Mentoring fellow stakeholder champions/ squad members to keep them motivated
    • Demonstrating people management skills
  • Degree in Business Administration / IT/ Engineering/ equivalent qualification.
  • > 5 years of work experience in customer servicing
  • Experience in using JIRA, MS-Excel or MS-Access database programming will be a great advantage
  • Balanced process/ technical background - Sufficient level of technical background to provide leadership to tech counterparts and to be able to accurately / objectively articulate and evaluate complex implementation risks and issues.
  • Ability to provide leadership to peers and collaborate
  • Proactive in approach, unafraid to roll up the sleeves to get the job/ tasks done. Manage complexity and ambiguity well.

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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