Analyst, IT Service Desk
- 3000 - 3500
- Permanent, Full time
- MUFG Bank
- 18 Feb 19
Asian Systems Office (ASO) – Systems & Service Operations (SSO)
- Staff will be required to perform daily IT Service Desk User Admin functions.
- He /She will be assigned to answer bank internal service enquiry hotline.
- Staff will use Service Ticketing system to record service request and issue and followed up with closure of ticket.
- Secondary task will be performing User ID administration functions.
- Execute Users ID and granting access according to approved UAM.
- Additional ad-hoc tasks include creating documentation from time to time.
- Diploma or Degree qualification.
- Previous experience in handling IT Service Desk or IT Helpdesk will be an advantage.
- He/ She must be customer oriented with good attitude. Willing to learn new skills from time to time in order to perform the assigned job functions.
- He/ She must demonstrate patient and willing to listen to customer’s reported problem.
We regret to inform that only shortlisted applicants will be notified.