Analyst, Helpdesk Support, Technology & Operations Analyst, Helpdesk Support, Technology & Operations …

DBS Bank Limited
in Singapore
Permanent, Full time
Last application, 26 Jan 22
DBS Bank Limited
in Singapore
Permanent, Full time
Last application, 26 Jan 22
Analyst, Helpdesk Support, Technology & Operations
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
  • To provide 2nd and 3rd level support to end users for Windows client laptops/desktops, Apple Macbook, mobile devices & printers
  • Support scope: Install, configure, troubleshoot issues, issue resolution, root cause investigation, writing knowledge base articles, providing user education, coordination and follow up with external hardware / software vendors, follow up with user for confirmation of issue resolution
  • Support Ad-hoc tasks regarding client machines like machine configuration information collection for audit, supporting business continuity and disaster recovery exercises and any other tasks required for end user device support operations
  • Perform preventative maintenance tasks, fix issues relayed to end user device patching, software delivery and security tools
  • Track incident and service request tickets through internal ticketing system and provide timely resolution and updates according to agreed service level set up the organization
  • Create periodic reports regarding end user device support and participate & contribute in team meetings
  • ITE graduate or Diploma or Degree in science / technology / engineering
  • Minimum 2 years of IT experience
  • Window 7, Windows 10 administration and troubleshooting skills
  • Apple Macbook administration and troubleshooting skills
  • Configuring and troubleshooting skills for SCCM, McAfee AV, ePO, Symantec end point protection, Active Directory GPO, Intune, Office 365, JAMF (Casper suite)
  • Interpersonal skills with ability to work with heterogeneous teams
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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