Analyst, Customer Updates, Account Services, Technology & Operations Analyst, Customer Updates, Account Services,  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
Analyst, Customer Updates, Account Services, Technology & Operations
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


Responsibilities
  • Perform updating of address/contact details/signature and other static data.
  • Perform FATCA/CRS processing activities including year-end reporting check.
  • Process Enrolment & De-enrolment of e-statements
  • Update of Account Name Change
  • Handling of returned Cards & returned mails (Individual & Corporate)
  • Processing of returned Internet Banking tokens
  • Handling of functional mailbox
  • Investigation of failed notifications
  • Retrieval & Archival of documents
  • Ensure all requests are processed within the agreed service-level agreement (SLA) and TATs
  • Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor
  • Ensure PRMs & SOPs are updated timely
  • Support UAT/LV on system/workflow enhancement.
  • Support Team Manager/Leader on project & process improvement initiatives

Requirements
  • A degree holder with at least 1 year of banking experience
  • Sound knowledge of the bank's core operating systems and control standards is an added advantage
  • Proficient in MS Office applications
  • Good interpersonal and communication skills
  • Focused and meticulous, with a keen eye for detail
  • Organized with Good Problem solving skills
  • A team player and demonstrates strong ability to deliver under pressure with minimum supervision

Apply Now
  • We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS Bank Limited logo
More Jobs Like This
See more jobs
Close
Loading...
Loading...