Analyst, Corporate Account Onboarding, Institutional Banking Group Operations, Technology & Operations

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 17 Dec 17 2017-12-17

See job description for details



Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Review account opening documents & perform account opening in Customer Information System;
  • Ensure customer records are properly created and updated;
  • Ensure all requests are processed within the agreed service-level agreement (SLA) and
  • as per procedures specified in Department Operation Manual and requirements as specified by regulatory bodies, especially for the customer acceptance requirements;
  • Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor;
  • Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately;
  • Attending to email & phone enquiries from BUs and operation teams;
  • Handle internal customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units / parties within benchmark;
  • Participate in process improvement events;
  • Ensure SOPs are updated;
  • Provide support in ad-hoc project and assist to conduct testing on various systems enhancements;
  • Accept any Ad-hoc duties when assigned;
Requirements
  • 1 – 3 years of relevant experience in corporate account opening
  • Detailed oriented
  • Strong adaptability in fast paced environment
  • Able to handle pressure
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.