Analyst, Client Service

  • Competitive
  • Singapore
  • Permanent, Full time
  • BNY Mellon
  • 17 Feb 19

Analyst, Client Service

  • Works with external clients to resolve day-to-day issues and direct them to appropriate resources
  • Supports clients in addressing operational and technical Treasury Services questions or issues and ensuring requests are executed
  • Applies problem solving skills based on precedence and experience
  • Uses communication skills to deliver high quality service to a specialized client base.
  • Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed
  • Leverages a general understanding of broader BNY Mellon services and offerings.
  • Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed
  • Tracks information related to general client issues and needs to support business development efforts
  • Participates in internal activities and initiatives designed to improve the client experience
  • Maintain strong operational relationships with our clients (mainly banks and financial institutions) and assist in managing Treasury Services' client relationships;
  • Provide product training, organize client seminars and assist clients with operational implementations and service issues as and when required.


Qualifications
  • Bachelor's Degree with at least 4 - 5 years banking experience, preferably within client services;
  • Knowledge of international payment and trade services will be an advantage;
  • Ability to learn new products and understand products/clients issues comprehensively;
  • Strong client orientation and teamwork spirit;
  • Proactive & keen work attitude;
  • Excellent interpersonal & communication skills;
  • Excellent analytical and problem solving skills;
  • Incumbent will be required to support clients for our Vietnam business. Good command of Viet language, both oral and written, is essential.
  • Travelling to Vietnam is required

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Singapore-Singapore-Singapore
Job: Customer/Client Service
Internal Jobcode: 70106
Organization: Global Client Support-HR12364
Requisition Number: 1900180