Analyst, CSO, IBG - SME (Enterprise) Banking (IBG4-NS)

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 24 Nov 17 2017-11-24

See job description for details


Business Function

Small and medium-sized enterprises (SMEs) play a critical role in the economic growth and employment creation of any economy. As an Asia banking specialist with a strong SME banking franchise, our Institutional Banking Group - Enterprise Banking (EB) is committed to supporting SMEs in their growth domestically and in their regional expansion. Backed by a team of product specialists, we are well-positioned to deliver a whole suite of enterprising solutions to support local enterprises at each stage of their business life cycle. Our financial products and services range from cash management services to loan facilities, trade financing, business risk protection instruments and capital market instruments.

Responsibilities

  • To service portfolio of customers tagged to the relationship managers.
  • To attend enquiries from customers such as internet banking, cards services, remittance issues, change of mandate, banker guarantee application and fixed deposit withdrawal and deposits services.
  • To follow up and notify customers on the account numbers promptly.
  • To do document checking for account opening.
  • To be able to meet the customer, conduct the due diligence, ensure the forms are duly completed and scan the documents to account services.
  • To do account reviews when necessary
  • Liaison with other departments in the Bank to facilitate smooth workflow and ensure customer satisfaction
  • Identify cross-selling opportunities during customer interaction
  • Provide general administrative duties
  • Collate, generate and maintain filing of reports


Requirements

  • Diploma holder
  • Good at managing customers, able to communicate accurately and effectively
  • Strong working relationship with service partners
  • Able to multi-task, work independently and under pressure
  • Positive with a good working attitude


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.