Analyst, Business Analyst, Digital Services, Technology & Operations
Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Candidate will be part of a regional project team as a business analyst in charge of
- Discovery phase - to carry out user research, establish goals and defining success, understand and drafting out the user requirements for system enhancements
- Lead users in the design of UI/ UX of proposed enhancements
- Co-create with rapid wireframing together with stakeholders
- Support user interface design
- Work with implementation team to define the testing requirements and manage some of the test cases of critical functions
- Work with different bank processing functions and country/ locations at the same time (across Asia region)
- Disciplined in leading and managing issues or challenges. Build and maintain a high performing team by constantly
- Identifying champions in stakeholder teams
- Mentoring fellow stakeholder champions/ squad members to keep them motivated
- Demonstrating excellent people management skills
- Degree in Business Administration / IT/ Engineering/ equivalent qualification.
- > 5 years of work experience in customer servicing industry
- Experience in FIGMA, MS-Excel or MS-Access database programming will be a great advantage
- Balanced process/ technical background - Sufficient level of technical background to provide leadership to developers and to be able to accurately / objectively articulate and evaluate complex project risks and issues.
- Ability to provide leadership to peers and collaborate with product owners to develop strategies and solutions to deliver processing saves/ value.
- Proactive in approach, unafraid to roll up the sleeves to get the job/ tasks done. Manage complexity and ambiguity well.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.