Analyst, Business Analysis, Strategic Initiatives, Regional CBO Management - Technology & Operations Analyst, Business Analysis, Strategic Initiatives,  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
Analyst, Business Analysis, Strategic Initiatives, Regional CBO Management - Technology & Operations
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Regional CB Operations initiatives focus on delivering scalable and efficient processing capabilities in various countries. This role will provide the leadership in ensuring the successful implementation of such initiatives working with Technology teams and in-country Tech and Operations teams.
Responsibilities
  • Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
  • Implement and support digital customer journeys to further improve both customer and employee experience in DBS
  • Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
  • Ensure the smooth operational rollout and post implementation guidance to the Operations team. Articulate and share learnings with other locations
  • Re-engineer the end-to-end process, analyse and review operations solutions
  • Implement automation agenda to transform consumer banking operations across DBS
  • To conduct requirement gathering workshop, review and documenting requirements artefacts
  • To review functional specifications and process define documents
  • Coordinate and ensures UAT test plans and test case are executed within UAT schedule
  • Post-production support, production issues review and track them to closure
  • Work closely with regional teams and country teams to ensure timely delivery of project
Requirements
  • At least 2 years' experience in systems development and / or business process improvement initiatives.
  • Preferably with project life cycle experience in Financial Services Industry in the following areas:
    - Consumer Banking Operations
    - Customer Centre
  • Excellent oral and written communication skills
  • Good, sound knowledge of banking and technology
  • Good teamwork and inter-relationship skills
  • Adaptable, disciplined and focused
  • Organised and systematic
  • Proven analytical skills
  • Able to work on multiple tracks/ tasks
  • Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint.
  • General appreciation of system development life cycle
  • Change management experience
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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