Alpha Portfolio Services, Officer Alpha Portfolio Services, Officer …

State Street
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
State Street
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
State Street
Alpha Portfolio Services, Officer
Specific Duties:
Liaise with colleagues and divisions globally where required for query resolution Act as the point at which relevant client queries relating to the Enterprise applications, especially ESP and ensure client file deliveries are tracked, with pro active management to ensure timely response and resolution Perform an overview function for the Shared Services functions identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Handle and resolve issues involving all operational and various IT areas (e.g. Asset servicing, Trade Operations, Client Reporting) Work independently to research and resolve problems considering multiple avenues for resolution. Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support, act as resource and assist team members from multiple operational areas relating to Enterprise queries. Complete any ad-hoc tasks as identified by the line manager
Managerial Responsibilities:
Maintain a detailed understanding of :
  • The scope of the role's managerial responsibilities
  • The competence of the staff reporting to you
  • Ability to delegate tasks and ensure accountability within the team
Ensure that your team has clear understanding of their reporting lines, authority levels, scope of responsibilities (including those delegated to them and those they delegate), objectives, training and competency requirements plus progress is reviewed regularly in line with Company policy, and are regulatory registered where appropriate for their role Develop effective working relationships and communications with staff and ensure that staff are motivated, developed and supported. Establish and monitor systems of control, delegated authority and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively Establish and monitor an effective delegation framework to ensure that tasks are performed by staff members with appropriate capacity and authority level (based on knowledge, skills and competence). Establish and monitor an effective oversight framework to ensure that issues are appropriately identified, escalated and resolved. This includes: a) ensuring that appropriate management information is received, considered and challenged as appropriate at intervals proportionate to the risks; and b) that staff members have clear understanding of the escalation path/principles Establish and nurture a culture of 'Risk Excellence' within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion. Ensure that you make reasonable decisions by exercising reasonable care when considering information available to you. This includes taking proactive action to ensure that the information you have is suitable and adequate. Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members' behaviour in performing their roles. Ensure that the highest level of the Code of Conduct is displayed in your own and staff behaviour.

Work Parameters or Boundaries (e.g. Internal Procedures):
Ensure all activities are compliant with corporate standards
Maintain clear and effective communications with immediate colleagues and Senior Management
Adhere to internal procedures and best practices at all times

PERSON SPECIFICATION
Specific Qualifications/Skills:
Level of Education:
Degree in finance, business, technology or equivalent or relevant industry experience
Previous Level of Experience:
  • Extensive financial services experience, including investment operations; min 5 years experience in either an Investment Manager or Global Custodian
  • Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines.
  • Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations.
  • Strong understanding of Operational Risk
  • Experience dealing with multiple levels of management within an organization
  • Excellent written and verbal communication skills, and the ability to collaborate with different teams
  • Project Management skills and ability to implement new processes/procedures
  • Knowledge of investment accounting and NAV calculation across various asset classes

Skills - interpersonal, numerical, problem-solving, analytical, etc
  • Excellent analytical skills and ability to analyze on the spot.
  • Good team working skills.
  • Strong writing, communication and presentation skills to audiences of different sizes and levels of seniority.
  • Must be self motivated, adaptable and show initiative in different circumstances and under pressure.
  • Flexibility in working outside of your responsibilities and areas of expertise.
  • PC literate - Strong Word and Excel skills necessary.
  • Experience in writing SQL is advantageous.
  • Experience with data warehouse and understanding of data flow and data delivery is preferred
  • Able to communicate effectively with clients and colleagues at all levels
Other
  • Flexible working hours may be required and support may be needed on public holidays
Specific Duties:
Liaise with colleagues and divisions globally where required for query resolution Act as the point at which relevant client queries relating to the Enterprise applications, especially ESP and ensure client file deliveries are tracked, with pro active management to ensure timely response and resolution Perform an overview function for the Shared Services functions identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Handle and resolve issues involving all operational and various IT areas (e.g. Asset servicing, Trade Operations, Client Reporting) Work independently to research and resolve problems considering multiple avenues for resolution. Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support, act as resource and assist team members from multiple operational areas relating to Enterprise queries. Complete any ad-hoc tasks as identified by the line manager

Managerial Responsibilities:
Maintain a detailed understanding of :
  • The scope of the role's managerial responsibilities
  • The competence of the staff reporting to you
  • Ability to delegate tasks and ensure accountability within the team
Ensure that your team has clear understanding of their reporting lines, authority levels, scope of responsibilities (including those delegated to them and those they delegate), objectives, training and competency requirements plus progress is reviewed regularly in line with Company policy, and are regulatory registered where appropriate for their role Develop effective working relationships and communications with staff and ensure that staff are motivated, developed and supported. Establish and monitor systems of control, delegated authority and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively Establish and monitor an effective delegation framework to ensure that tasks are performed by staff members with appropriate capacity and authority level (based on knowledge, skills and competence). Establish and monitor an effective oversight framework to ensure that issues are appropriately identified, escalated and resolved. This includes: a) ensuring that appropriate management information is received, considered and challenged as appropriate at intervals proportionate to the risks; and b) that staff members have clear understanding of the escalation path/principles Establish and nurture a culture of 'Risk Excellence' within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion. Ensure that you make reasonable decisions by exercising reasonable care when considering information available to you. This includes taking proactive action to ensure that the information you have is suitable and adequate. Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members' behaviour in performing their roles. Ensure that the highest level of the Code of Conduct is displayed in your own and staff behaviour.
Work Parameters or Boundaries (e.g. Internal Procedures):
Ensure all activities are compliant with corporate standards
Maintain clear and effective communications with immediate colleagues and Senior Management
Adhere to internal procedures and best practices at all times
PERSON SPECIFICATION
Specific Qualifications/Skills:
Level of Education:
Degree in finance, business, technology or equivalent or relevant industry experience
Previous Level of Experience:
  • Extensive financial services experience, including investment operations; min 5 years experience in either an Investment Manager or Global Custodian
  • Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines.
  • Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations.
  • Strong understanding of Operational Risk
  • Experience dealing with multiple levels of management within an organization
  • Excellent written and verbal communication skills, and the ability to collaborate with different teams
  • Project Management skills and ability to implement new processes/procedures
  • Knowledge of investment accounting and NAV calculation across various asset classes

Skills - interpersonal, numerical, problem-solving, analytical, etc
  • Excellent analytical skills and ability to analyze on the spot.
  • Good team working skills.
  • Strong writing, communication and presentation skills to audiences of different sizes and levels of seniority.
  • Must be self motivated, adaptable and show initiative in different circumstances and under pressure.
  • Flexibility in working outside of your responsibilities and areas of expertise.
  • PC literate - Strong Word and Excel skills necessary.
  • Experience in writing SQL is advantageous.
  • Experience with data warehouse and understanding of data flow and data delivery is preferred
  • Able to communicate effectively with clients and colleagues at all levels
Other
  • Flexible working hours may be required and support may be needed on public holidays


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