Affluent Cards Executive (1 year contract) Affluent Cards Executive (1 year contract) …

OCBC Bank
in Singapore
Contract, Full time
Last application, 31 Jul 21
Competitive
OCBC Bank
in Singapore
Contract, Full time
Last application, 31 Jul 21
Competitive
OCBC Bank
Affluent Cards Executive (1 year contract)
Duties & Responsibilities:
  • Plan and execute marketing campaigns for OCBC affluent credit and debit cards from launch to fulfilment
  • Plan and execute a robust communication plan for the high-net worth customer base such as engagement calendar of events and activities
  • Work with marketing agencies to develop campaign collaterals such as EDMs and social media assets
  • Attend to customer queries and segment teams across the portfolios in a professional manner
  • Direct interaction with high-net worth customers required
  • Liaise with various internal stakeholders and external merchant partners to drive differentiated offers and privileges for the affluent cardmembers
  • Manage and track accrual of expenses and invoices for various portfolios including fee waivers, lounge access/usage, concierge requests, limousine usage, tactical promotions, referrals, reward allocation etc.
  • Involvement in projects to enhance and improve customer experience and touch points
  • Other ad-hoc duties as assigned by supervisor
*LI-LW

Qualifications
Qualifications
  • Knowledge/Experience/Technical Skills:
    • Degree qualifications in finance, marketing or related-fields preferred
    • Understanding of Singapore credit cards market
    • Strong communication skills, able to map out process in a structured manner, and ability to multitask
    • Proficient in excel and PowerPoint (comfortable with using vlookup and pivot tables)
  • Personal Skills:
    • Tenacious, resourceful and eager to learn
    • Excellent verbal/written communication and interpersonal skills, able to engage High-net worth clients and internal stakeholders
    • High level of energy, strong coordination and campaign management skills
    • Detail oriented, result driven and good team player
    • Self-starter who is proactive and takes initiative
    • Ability to work to deadlines and multi-task
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