AVP for Card Operations AVP for Card Operations …

OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
AVP for Card Operations
  1. Managing a team of staff from merchant settlement and merchant support.
  2. Provide guidance and coach staff on their day-to-day work and handle escalations from internal and external customers.
  3. Ensure proper administration of financial posting. Investigate merchant financial transaction and card transaction reconciliation issues.
  4. Drives ideas/initiatives on process improvements.
  5. Identify and implement measures to mitigate operational risk.
  6. Comply to Visa and Mastercard Guidelines/Policies related to scheme settlement.
  7. To front and manage on-boarding of new products/changes with Business Units and Service Partners.
  8. Ensure all escalations and GL outages are closed within timeline.
  9. Review team's system access and authority matrices periodically.
*LI-VW

Qualifications
  1. At least 5 years' experience in card business and operations (including chargeback).
  2. Familiar with vendor management (OSPAR).
  3. Possess initiative, drive and ability to work independently as well as in a team. Good leadership skills with passion to develop people and inspire effective teamwork.
  4. Meticulous with analytical skill and have an aptitude for numbers.
  5. Resourceful with good communication and collaboration skills to solve issues and drive outcomes with stakeholders.
  6. Able to multi-task and work under pressure.
  7. Proficient in Microsoft Office Applications especially MS Excel and Words.
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