AVP / Senior Associate, Strategic Communications & Projects, IBG Ops, Technology & Operations AVP / Senior Associate, Strategic Communications &  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
AVP / Senior Associate, Strategic Communications & Projects, IBG Ops, Technology & Operations
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Key Accountabilities
Enhance IBGO branding and communications via
  • Creating award winning pitches for tier one global and regional industry awards
  • Maintenance of a complete and up to date awards calendar and repository including status updates, milestones and feedback around outcomes
  • Build upon and enhance the branding and communications strategy
  • Writing of stories and articles for internal and external sources
  • Management of events such as corporate digital day
  • Compilation and release of the bi-monthly digital DNA newsletter
  • Engagement with internal and external parties to build the IBGO brand
Support PMO and associated strategic projects
  • Take a lead or support role in a range of strategic projects on initiatives such as digital transformation, customer/employee journey and enhancing the way we work
  • Ability to develop presentations and interact with senior leadership to articulate approaches and outcomes
  • Project governance, stakeholder alignment and actioning of variances to execute desired outcomes
  • Understanding of data architecture and analysis to identify and build action plans on variances and other opportunities
  • Ability to write and review business cases
  • Work proactively with the Business and Support Units to conceptualise and execute relevant content and communication strategies across different internal and external channels to demonstrate that DBS and IBGO is the industry leader in the corporate banking field.
  • Provide strategic counsel on media and integrated communications so as to positively predispose our stakeholders (investors, customers, employees etc) to the bank
  • Extend support to senior management in creation of Executive level through to general presentations, speechwriting and other communications channels such as video and blogs
  • Create and manage a repository of award calendars, submission tracking and progress updates
  • Conduct regular post-mortems to learn from pitches that we do not win.
  • Conceptualise, develop and deliver on internal and external communication strategies to deepen employee engagement
  • Effectively influence teams across IBGO to create a common framework and integrate communication plans, to deliver consistent messages to employees
  • Create fresh ways of communicating (across content, channels and experiences) to deepen employee engagement
  • Work with relevant teams to write, edit, storyboard and create engaging content for our bi-monthly employee digital engagement newsletter known as DNA (including multimedia content such as videos and infographics)
  • Champion the employee point of view; develop guidelines, promote good discipline and share best practice across IBGO to deliver effective internal communications
  • Be able to effectively influence teams across business units and support units to integrate communication plans and deliver consistent messages to employees
  • Develop clear metrics and KPIs to measure effectiveness of campaigns to further strengthen engagement
  • Bachelor's degree minimum
  • Preferably 6 to 10 years working in a marketing/communication
  • Experience in management of projects and governance
  • A digital mindset with exposure to the social media space
  • Excellent communicator (verbal/written)
  • Excellent interpersonal skills, with ability to engage stakeholders at all levels of the organisation, build consensus and work across teams to deliver results
  • Experience developing and delivering successful communication strategies
  • A strong understanding of data, analysis and building of stories
  • Ability to connect-the-dots, develop new ideas, approaches and solutions
  • Metrics driven with strong analytical and problem-solving skills
  • Strong attention to detail and ability to multi-task projects, priorities, schedules, and deliverables
  • Self-motivated and able to work independently; a good team player; and thrives in a fast-paced environment
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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