AVP / Senior Associate, Service Quality Team, Wealth Management Operations, Technology & Operations AVP / Senior Associate, Service Quality Team,  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
AVP / Senior Associate, Service Quality Team, Wealth Management Operations, Technology & Operations
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
Project Management

  • Lead End to End Project/Program management and milestone management
  • Ensure projects are delivered on time, with quality and within budget
  • Escalate risks on projects ie. delay, increase in costs etc
  • Anticipate and analyse any impact from project initiated by business
  • Assist with User Requirement Request and Reviews
  • Manage Root Cause Analysis on defects as well as during identification of underlying problems
  • Collaborate with the teams on any BAU processes and support the teams
  • Participate in UAT including preparation of test case plan, test scripts, testing progress monitoring and status updates
  • Conduct End User Training
  • Propose and implement customer oriented solutions to improve overall service delivery
  • Assist management in regular processes review performed within the Wealth Operations
  • Ensure a low level of operational errors and proper control of Overtime
  • Follow DBS standards on Risk Management, Security and all Corporate Project Management methodologies
Business Continuity Planning (BCP)
  • Serves as Main/Backup BCP Co-ordinator for WMO
  • Co-ordinate and manage end-to-end BCP related activities for WMO including fire drills, power shutdown, tabletop exercise, year attestation etc...
Management Reporting/Ad-hoc Tasks
  • Prepare/Review daily, weekly, monthly and ad-hoc reporting requests including BCC, STP Numbers for area of responsibility through dashboard and scorecards
  • Perform Business holiday calendars checks
  • Assist with Departmental Control Functional Checklist (DCFC) macros updates
  • Organize and co-ordinate people engagement activities such as EXSA Award, organizing WMO Team bonding Events etc
  • Track productivity saves
  • Assist with Budget and Headcount Management
  • Ad-hoc tasks as and when assigned
People Management
  • Mentor and Manage junior team members
Requirements
  • Degree Holder with 8 years of relevant project management experience in Wealth Management
  • Hands-on experience with Avaloq System is required
  • Experience/Knowledge in Wealth Management Operation Processes is required
  • Excellent interpersonal, written and verbal communication skills with a positive working attitude
  • Systematic and meticulous, ability to work under pressure with accuracy and commitment
  • Ability to multi-task and manage various projects elements simultaneously
  • Highly Proficient in MS Word/Excel/Powerpoint.
  • Prior experience in managing a team
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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