AVP, Strategy Manager, Future Operations - Consumer Banking Group Operations, Technology and Operations

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 25 Apr 19

AVP, Strategy Manager, Future Operations - Consumer Banking Group Operations, Technology and Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Lead and drive customer experience, analytics and banking operations initiatives across business, operations and technology stakeholders, with focus on Singapore Consumer Banking and Wealth Management
    • Lead diagnostics including hypotheses generation, data collection, model development, and analysis with cross-functional teams
    • Lead identification and quantification of customer issues prevention, customer satisfaction, productivity, and cost reduction opportunities
  • Lead project(s) / business work stream(s) to deliver change, ensuring alignment to strategic objectives and realization of benefits
    • Deliver business model / operating model improvements; developing and introducing relevant frameworks to identify and deliver opportunities
    • Lead and prepare materials for sponsor, steering committee, management discussions and decisions
  • Synthesize external research with internal perspectives / business strategy for best practice sharing and opportunity identification
  • Assist Future Operations team in building toolkits and frameworks

  • A recognized Degree or Post Graduate Degree in Business Management / Finance / Accounting;
  • Minimum 6 years of experience in Consumer Banking Operations or Management Consulting for Banking and Financial Services, with deep understanding of the banking and financial services landscape
  • Excellent written and verbal communications skills
  • Strong business and commercial acumen with thought leadership
  • Self-starter, driven, strategically focused, and organized with strong attention to detail
  • High intellectual horsepower, with experience in structured problem-solving and data-driven analysis
  • Proven ability to influence, and facilitate decision-making at the senior level; delivering results through others
  • Proven ability to resolve issues and negotiate outcomes between disparate stakeholders
  • Experience with analytics, customer journeys, banking digitization, and driving change is highly advantageous
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.