AVP, Recovery Team Manager, Risk Management Group
Risk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure. Responsibilities
Lead a team to manage & recover from write-off portfolio and reduce credit loss. Ensure the team is equipped with adequate skills and knowledge to perform effective collection actions to maximise recoveries. Motivate the team to achieve goals in performance, customer satisfaction, compliance and innovation. Provide coaching and development to staff through ongoing training and performance evaluation. Perform supervisory responsibilities, such as resolving escalated cases and reviewing repayment proposals. Review the write-off portfolio to ensure dunning &/or legal actions are taken. Provide management reporting on recovery performance and issues. Drive continuous improvements and achieve best practices, using Agile Methodology. Leverage on data & analysis to provide contextualised insights, to improve performance and processes. Engage in digitalisation to drive productivity and process effectiveness. Requirements
- Degree or Diploma in any related field.
- Minimum 3 years of experience in leading a Recovery Team.
- Knowledge in legal proceedings.
- Excellent communication and negotiation skills.
- Office is based at Changi Business Park.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.