AVP, Reconciliation & Investigation Manager, SSB, Technology and Operations

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 19 Apr 19

AVP, Reconciliation & Investigation Manager, SSB, Technology and Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • The incumbent will be managing the reconciliation and investigation unit for self-service banking functions e.g. internet banking, mobile banking and ATM and Cash Recyclers transactions.
  • Manages the unit's productivity and the service level agreement
  • Identification and escalation of emerging operational risk through the execution of operational risk management framework tools, including error & risk event management, reporting and action plan tracking.
  • Conduct periodic review of processes to identify potential operational risks and ensure mitigating controls are implemented.
  • To provide UAT support for new product launch.
  • Work jointly with the Services Operations to operationalise the terms of contracts with the vendors into the processing
  • Prepare and manage the timely submission of risks reporting under SSB portfolio.

  • Bachelor's degree with at least 5 years' experience in reconciliation unit within Financial Services industry.
  • Familiarity with Consumer Banking Operations will be an advantage.
  • Excellent communication skills and ability to engage various stakeholders.
  • Self starter and ability to multi-task.
  • Good analytical and writing skills.
  • Ability to work independently, with strong planning and organization skills.
  • Strong planning, organisational and analytical skills
  • Attention to detail and accuracy
  • Effective problem solving skills
  • Proficient in Microsoft Powerpoint, Excel and Word
  • Able to work independently with strong teamwork values
  • Excellent inter-personal and communication skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.