AVP, Quantitative Research Specialist AVP, Quantitative Research Specialist …

OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
AVP, Quantitative Research Specialist
Business Function:

Here at the OCBC Market Research Team, we are a team of experts who are deeply embedded in the Bank's business units' decision-making process, utilizing consumer and data driven insights to drive better business decisions.
We are looking for a researcher who is passionate about consumer insights and is prepared to go the extra mile to deliver added value in our organization

Key responsibilities
  • Be at the forefront using research to listen to our customer
  • Responsible for the management of the bank's customer experience/ NPS programs.
  • Produce the monthly customer metrics and insights reports using Qualtrics Dashboard and engage in customized research to answer specific research questions
  • The researcher is also expected to keep abreast of the competitive environment (especially the key competitors) and incorporate competitive intelligence and industry developments in the analysis, where applicable
  • Distil and synthesize findings to drive high impact business decisions through designing and creating solid story-telling charts and analyses


Qualifications
Skill requirements

  • At least 7 years of market research experience in a market research agency specializing in quantitative research.
  • Experience in managing large scale customer experience tracking program and can bring value added improvements to our program
  • Trained ground up as a researcher and is prepared to be hands on in terms of management and running of the program
  • A high degree of professionalism, excellent problem-solving skills and has the ability to synthesize a huge amount of data to derive key insights to drive high impact business decisions.
  • Ability to work effectively with people at all levels of the Bank and within the research team environment
  • Ability to communicate complex ideas effectively both verbally and in writing to drive high impact business decisions
  • A great presence and ability to connect
  • Candidates with these demonstrated abilities will set you apart
    • Have working experience in a bank
    • Expert user of Qualtrics Dashboard
  • Knowledge in the following areas is an advantage
    • SPSS or other statistical tools
    • Knowledge in coding, using Python, JavaScript
*LI-JT
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