AVP, Quantitative Research Specialist AVP, Quantitative Research Specialist …

in Singapore
Permanent, Full time
Be the first to apply
in Singapore
Permanent, Full time
Be the first to apply
AVP, Quantitative Research Specialist
Business Function:

Here at the OCBC Market Research Team, we are a team of experts who are deeply embedded in the Bank's business units' decision-making process, utilizing consumer and data driven insights to drive better business decisions.
We are looking for a researcher who is passionate about consumer insights and is prepared to go the extra mile to deliver added value in our organization

Key responsibilities
  • Be at the forefront using research to listen to our customer
  • Responsible for the management of the bank's customer experience/ NPS programs.
  • Produce the monthly customer metrics and insights reports using Qualtrics Dashboard and engage in customized research to answer specific research questions
  • The researcher is also expected to keep abreast of the competitive environment (especially the key competitors) and incorporate competitive intelligence and industry developments in the analysis, where applicable
  • Distil and synthesize findings to drive high impact business decisions through designing and creating solid story-telling charts and analyses

Skill requirements

  • At least 7 years of market research experience in a market research agency specializing in quantitative research.
  • Experience in managing large scale customer experience tracking program and can bring value added improvements to our program
  • Trained ground up as a researcher and is prepared to be hands on in terms of management and running of the program
  • A high degree of professionalism, excellent problem-solving skills and has the ability to synthesize a huge amount of data to derive key insights to drive high impact business decisions.
  • Ability to work effectively with people at all levels of the Bank and within the research team environment
  • Ability to communicate complex ideas effectively both verbally and in writing to drive high impact business decisions
  • A great presence and ability to connect
  • Candidates with these demonstrated abilities will set you apart
    • Have working experience in a bank
    • Expert user of Qualtrics Dashboard
  • Knowledge in the following areas is an advantage
    • SPSS or other statistical tools
    • Knowledge in coding, using Python, JavaScript
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