AVP, Digital Initiatives Delivery Manager, IBG3&4 Innovation

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 24 Apr 19

AVP, Digital Initiatives Delivery Manager, IBG3&4 Innovation

Business Function

  • Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.
What you will do:

  • Work closely with stakeholders across multiple product and sales teams to clearly define the Jobs-To-Be-Done and develop business case for enhanced digital acquisition and liabilities propositions / solutions;
  • Must be hands on and comfortable with calling large samples of customers to generate insights first hand and to conduct competitive landscape study with local teams;
  • Comfortable with large amounts of data, able to develop insights and drive business value through data-driven use cases
  • Synthesise and evangelise research findings to diverse audiences through creative and actionable written reports and oral presentations;
  • To translate insights from customer research into actionable solutions and lead brainstorm workshops with internal and external stakeholders;
  • Strong in human centred design, conversant with the 4 D or similar design framework to articulate business and customer problems and translate into project delivery plans
  • Design solutions with product teams (e.g. regional and local GTS) and run validation field surveys with real target personas;
  • Write business requirements and logics/parameters to be translated into Technical Functional Specifications;
  • Work together with technical teams to ensure comprehensive user testing and timely delivery of milestones;
  • Write user stories, test plans and conduct user testing;
  • Train internal staff (sales, contact center, etc) on new solutions;
  • Comprehensive revenue and performance impact tracking on a regular basis.
Requirements

  • University degree holder with preferably 8-10 years' experience in similar field;
  • Basic understanding of digital toolsets such as Agile, Cloud, APIs, Data Analytics and Digital Project Management skillsets;
  • Excellent interpersonal and communication skills;
  • Proficient in Microsoft applications, Excel and Powerpoint in particular;
  • Results driven, resourceful and possess the ability to suggest new approaches/solutions based on data and insights;
  • Maintain discipline in planning and executing daily tasks aligned with the long term vision and direction of the franchise;
  • Fast learner, able to organize, prioritize and multi-task, work independently and under pressure;
  • PMP or 6 sigma certified preferred
  • Most importantly - you must have the right traits of being super driven, and you embrace changes and challenges, plus you enjoy the adrenaline from a work pace at lightning speed.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.