AVP/Senior Associate, Technical SME (CRM), Institutional Banking Group Technology, Technology and Operations AVP/Senior Associate, Technical SME (CRM),  …

DBS Bank Limited
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
AVP/Senior Associate, Technical SME (CRM), Institutional Banking Group Technology, Technology and Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities:
  • Customer Relationship Management system (CRM) SME with deep knowledge of CRM technical solutions, CRM business processes, application design and implementation experience.
  • Ability to work independently with business users, vendor and other DBS technical teams to deliver project/enhancement, covering requirement gathering, solutioning, design, development, testing, and deployment.
  • Lead vendor in problem determination and recovery from CRM problems, and work with various parties to implement fixes for CRM problems.


Requirements:

Candidate should have:
  • a minimum of 5 to7 years of relevant IT working experience including expertise in enterprise architecture, business solutions deployment
  • experience in Microsoft Dynamics CRM (MSCRM) and/or OFBiz, functional and technical
  • good understanding of the technical infrastructure of MSCRM or OFBiz with ability to articulate this understanding
  • working knowledge of Windows Server, MS SQL Server 2012/2014, MS Active Directory, Java, JBoss and MariaDB
  • experience architecting solutions around CRM


Preferred experience includes:
  • consumer and institutional banking knowledge with understanding of various banking products
  • some, if not all, of the following
    • MSCRM customization
    • OFBiz framework and customization
    • Plug-in development
    • Custom workflow assembly development
    • CRM form scripting
    • Custom page integration (embedding custom ASP.NET pages into MSCRM and using javascript to integrate with forms)
    • AJAX (WCF)
    • Multi-threading.


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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