AVP/Manager, Client Service Manager, Cards & Payment Products, Personal Financial Services

  • Competitive
  • Singapore
  • Permanent, Full time
  • United Overseas Bank
  • 20 Nov 17

AVP/Manager, Client Service Manager, Cards & Payment Products, Personal Financial Services

Job Responsibilities:

As a Client Service Manager of the Premium Cards team, your responsibilities are:
  • Acquire fee-paying card members from the affluent customers segment
  • Focus on UOB Reserve Card (metal credit card) acquisition
  • Apply effective sales techniques to call on prospects, conduct face-to-face meetings, and work on sales pitch and referrals
  • Build premium cardmembers base and assist with card account opening, handle premium card related matters such as credit limit assignment and income documentation
  • Engage cardmembers on card usage and spend including assisting with big ticket item purchase transactions and payments
  • Ensure retention and renewal and coordinate cardmembers' lifestyle requests with Concierge team
  • Manage cardmembers' feedback and to engage cardmembers through events and provide premium most customer service experience

Job Requirements:
  • At least a Diploma/Degree with 1-2 years' experience in sales and/or customer service with good understanding of bank regulations and compliance requirements preferred
  • Personal pipeline management experience and self-driven to deliver sales targets with ability to work independently
  • Strong time management skills and prioritization
  • Excellent communication and interpersonal skills
  • Eloquent with amiable personality and positive attitude
  • Resourceful and able to solve difficult problems with effective solutions
  • A team player with dedication to quality performance and execution