APAC Platform Owner for Client Onboarding and Lifecycle Management #110438

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • Credit Suisse Asia
  • 26 Apr 18 2018-04-26

APAC Platform Owner for Client Onboarding and Lifecycle Management #110438

We Offer
Our mission is to build the most admired Entrepreneurial Bank in APAC supporting our management in developing and implementing value-creating strategies and initiatives. You can expect a diverse range of challenging tasks and responsibilities, firmly embedded in the business with the view to deliver sustainable results with a significant impact to the bank.

For the further build out of our digital offering, which is key for our APAC division to capture the Asian opportunities, we are looking to expand our team of Senior Business Project Managers. Deep knowledge of banking eChannel offerings and Front-Office Banking Business combined with a lot of drive and a track record of successfully implementing projects would be the ideal skillset to be part of a groundbreaking team in the APAC Platform - Client Platform area.

In this role you will be responsible for accompanying key regional and global business partners, clients and our Credit Suisse agile developers, from project beginning to end with a successful transformation of part of our business value chain. You are expected to bridge both sides of the table, and ensure that your proposed solutions within the overall platform context meets and exceeds the requirements set by the various partners. Your input is critical from the very start of a project; from initial client value proposition and client experience setting to idea building, process construction, and final implementation. Business Project Managers are also in constant contact with Credit Suisse senior management, the internal IT developing team and Senior Program Leaders. This is a leadership role that requires strong organization and communication skills. You are the glue that holds clients, internal partners and project developers together; yours is the job of elucidating, educating, and developing healthy and long-lasting internal relationships within Credit Suisse.
Primary Responsibilities:

  • Ensure end-to-end requirements around our client onboarding and lifecycle management Relationship Managers as well as the supporting functions in Mid-office and Back-office and Compliance are gathered and analyzed for various projects scope.
  • Prioritize the book of work for 1-2 agile IT development teams.
  • Ensure all parties are aware of project scope, expected benefits, the benefits it actually realizes, and project timelines.
  • Actively manage agile project progress against quality standards, targets and budgets and challenging actions, results and activities.
  • Engage partners by providing updates through informal or formal meetings and ensure any decisions required are consulted by all key partners.
  • Identify risks, dependencies and issues and drive respective mitigations.
  • Identify key partners on the business divisions and support departments from front to back upon new initiatives.
  • Assist in translating requirements and use cases into test conditions and expected results with the help of SME/work stream leads for integration, functional, performance and user acceptance testing.
  • Ensure compliance with established guidelines for accurate and timely project delivery achievements.
  • Define and implement the automation strategy and platform vision for key client data management processes.
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You Offer
Ability to establish and communicate product vision:
  • Develop creative product recommendations based on business, technical, and opportunity assessments, using domain experience.
  • In partnership with key business partners form and maintain the product vision. Represent vision and the functional requirements of the partner community to delivery team, being the first source of information.
  • Convey the product vision to the scrum team and organization.
  • Actively manage agile project progress against quality standards, targets and budgets and challenging actions, results and activities.
Scrum team leadership, organization and delivery:
  • Define and prioritize product roadmap and team backlog such that the solution effectively addresses program priorities while maintaining technical integrity.
  • Negotiate to prioritize items in Product Backlog that mitigates technical/financial/operational risk, accelerates team learning, best achieves expected outcomes and optimizes the value of the work performed.
  • Ensure Product Backlog is visible, open, and clear to all, and shows what the Scrum Team will work on next. Communicate and ensure team understands items in the Product Backlog to the level required.
  • Author requirements, epics, user stories, tasks and timelines aligned with user/customer/market needs; ensures stories meet the "definition of ready" criteria; only team member with the authority to accept new user stories into the baseline.
  • Manage, lead and mentors team members on how to execute the product vision/roadmap.
  • Co-Lead sprint team ceremonies including daily stand ups, planning sessions with squads and work with the team to decompose stories into development tasks.
Strong partner management:
  • Identify partner needs, negotiate priorities between competing partner interests, and then collaborate with developers to ensure that the requirements are implemented effectively.
  • Keep customers &/or users apprised of status and gather their feedback - testing, validating hypotheses regarding their needs.
  • Identify, build and maintain strategic relationships with key internal and external decision-makers and partners. Influence or negotiate key product strategy decision points and achievements.
  • The key output of this role would be the implementation of Client Onboarding & Lifecycle products (Client Data, Contact Details, KYC Due Diligence, AML transaction review…) across Credit Suisse Client Platform in Asia Pacific.
Qualifications and Skills:
  • Ability to take on the client perspective.
  • 5 years' Experience of Client Relationship Management (Static Data/Onboarding/KYC/AML) and 10+ years' experience in Private Banking or Wealth Management Industry.
  • Understanding of agile development process and JIRA management.
  • Business development competence.
  • Strong communication skills.
  • Strong dream to reach business results.
  • Strong business insight.
  • Strong Project and/or (IT) Product Management Skills.
  • Strong consulting mindset with experience presenting to or advising executive level management.
  • Real passion for excellence, digital space, process efficiency and finding happiness in creating something new
  • Ability to prioritize and work well under pressure.
  • Excellent written and interpersonal communication skills.
  • Analytical and confident personality with excellent relationship skills in order to interact with the various departments.
  • Qualification of a college or higher education in business/economics/technology.