APAC Lead, Client Onboarding/ Activation APAC Lead, Client Onboarding/ Activation …

BNY Mellon
in Singapore
Permanent, Full time
Last application, 18 Jun 21
Competitive
BNY Mellon
in Singapore
Permanent, Full time
Last application, 18 Jun 21
Competitive
APAC Lead, Client Onboarding/ Activation
  • Manages a team responsible for advising clients or providing project management support for onboarding/transition/conversion projects.
  • Manages the performance of assigned staff. Coaches and guides on project management.
  • Sets departmental priorities and allocates resources to align with business objectives and annual plan.
  • Serves as an escalation point for complex issues.
  • Advises and guides staff on appropriate solutions and shepherds through to resolution.
  • Researches, develops and establishes methodologies, protocols and processes to facilitate or improve transition project management or the client onboarding/transition/conversion experience.
  • Guides team in activities that align to team, area and functional objectives.
  • Develops and implements team standard operating procedures.
  • Tracks and reports on results and outcomes for assigned team. Develops team metrics and dashboards.
  • Manages resource allocation and client scheduling to ensure timely, cost-effective delivery.
  • Ensures that all activities meet required regulatory compliance standards.
  • Liaises with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs.
  • Recruits, directs, motivates and develops staff, maximizing their individual contributions, their professional growth and their ability to function effectively with their colleagues as a team.
  • Resolves complex client onboarding/transition/conversion issues.
  • Manages a team of professionals, including coaching, performance management and resource allocation.
  • Develops and oversees the achievement of team objectives. May manage financial resources (e.g., budgets, expenses, etc.).


Qualifications
  • Bachelor's degree or the equivalent combination of education and experience is required.
  • Minimum 7 years of relevant work experience and at least 3 years of team management experience preferred.
  • Applicable local/regional licenses or certifications as required by the business.

BNY Mellon is an Equal Employment Opportunity Employer.
Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: Singapore-Singapore-
Job: Operations
Internal Jobcode: 70082
Organization: Client Activation-HR16352
Requisition Number: 2109201
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