100% Remote - Application support, Crypto trading technologies 100% Remote - Application support, Crypto trading  …

Selby Jennings
in Singapore
Permanent, Full time
Last application, 17 Jan 22
Negotiable
Selby Jennings
in Singapore
Permanent, Full time
Last application, 17 Jan 22
Negotiable
An leading global cryptocurrency platform with a trading arm, are looking for an application support analyst to join their Quantitative trading team. You will play a key role in ensuring that the systems and applications are at optimal performance, by providing complete support to the trading systems. This position is 100% remote, however preferably based in Singpaore.

Responsibilities:

  • Provide technical support and handling urgent escalation from various stakeholders in production environment with high-volume of transaction traffic. Strong collaboration, communication and interaction with the traders, quants, developers and the managemenet team.
  • Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement.
  • Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely.
  • Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.

Requirements:

  • 3+ years of experience in similar roles - e.g. Technical Support Engineer, Production Support, Trade Support, Application support
  • Musthave strong capabilities to identify, analyze and resolve problems logically and systematically.
  • 3+ years Unix or Linux with shell commands and programming.
  • 2+ years SQL experience (Oracle, MySQL).
  • Exposure to Web or APP related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix a bonus.
  • Understanding of software development methodologies and coding standards.
  • Experience with software application debugging and troubleshooting.
  • Familiar with technical support process and escalation management.
  • Ability to present or speak fluently to engineers, traders and quants.
  • BS/MS in Computer Science, Math or related scientific disciplines.
  • Background in Software Development (Java, C++, etc) is a plus.
  • Critical Communication Skill: must be technically literate and be able to articulate technical issues in a meaningful way to both engineers and executive level management
  • Crisis Management Skill: ability to maintain calm during stressful situations; demonstrate leadership skills under fast-paced, highly dynamic situations, pursue multiple threads at the same time, and drive solution for complex issues.
Selby Jennings logo
More Jobs Like This
See more jobs
Close