Transaction Services Representative with languages

  • Competitive
  • Warsaw, Mazowieckie, Poland
  • Permanent, Full time
  • Citi
  • 20 Feb 19

Transaction Services Representative with languages

  • Primary Location: Poland,Mazowieckie,Warsaw
  • Education: Master's Degree
  • Job Function: Transaction Processing
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18047326


Description

The person employed as a Transaction Services Representative within our Cash and Trade Department will be responsible for: 
  • Complex handling of client investigations; investigate and resolve all enquiries received from customers/third party banks in a timely and professional manner
  • BAU and non BAU issues resolution - escalation of system and processing issues to respective internal or external
  • Handling specific customer enquiries accurately and in a timely manner in line with departmental standards
  • Supporting and strengthening customer needs in an efficient, effective and professional manner
  • Identifying and reporting potential issues, error root-cause results, suggesting and implementing potential resolution
  • Assisting on implementation and validation of process improvements for respective products
  • Participating in projects and system changes


Qualifications

Requirements:
  • Very good knowledge of English and: Italian/Spanish/German/Portuguese/French.
  • Knowledge of banking operations and/or experience in a financial institution - min. 2 years 
  • Good knowledge of Microsoft Office
  • Strong investigative and analytical skills
  • Excellent communication and interpersonal skills
  • Commitment to the deliver high quality service to corporate clients
  • Perfect organization skills, ability of problem solving, ability to work unsupervised
  • Knowledge of Trade Loans products will be beneficial

We offer:
  • Ability to develop within the banking industry in one of the most well-known world's banks 
  • Nice working atmosphere
  • Full social package
  • Challenging and interesting role with huge possibilities of development