Operations Transformation Business Analyst

  • Competitive
  • Warsaw, Mazowieckie, Poland
  • Permanent, Full time
  • Citi
  • 21 Apr 19

Operations Transformation Business Analyst

  • Primary Location: Poland,Mazowieckie,Warsaw
  • Education: Bachelor's Degree
  • Job Function: Transaction Processing
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19001424


Your scope of responsibilities will include:
  • Defining comprehensive KPIs/Metrics for senior executive consumption - for each product and function, working in close partnership with the Product SMEs
  • Provide ownership for all Operational process flows, EUCs and tools
  • Partner with the Ops product teams to update Operations process flows and lead process reengineering campaigns
  • Drive standards related to the Issue, Defect and Incident tracking process, in line with global standards
  • Identify opportunities for Digitization and Automation including RPA opportunities
  • Drive Process re-engineering, standardization and feasibility analysis along with global product operations leaders
  • Establish a meaningful approach to measuring the Client Experience, Leveraging KPIs
  • Play a key role in the formation of the Operations 2020 vision and strategic roadmap
  • Drive design and implementation of new operating model for Operations, and associated processes and procedures
  • Develop and implement relevant operating model changes in order to pivot the Operations organization towards digitization and enhanced client experience
  • Promote a culture of continuous improvement and cultivating a robust service and control environment


A person with:
  • 5-8 years of experience in the financial or consulting industry, change management, process re-engineering business intelligence role specifically within Operations
  • Track record of implementing operational metrics dashboards using business intelligence solutions (Tableau, Power BI etc) to support strategic decision making
  • Strong familiarity with Process Management, process flow diagraming and governance, specifically within Operations
  • Experience program managing large scale global and complex initiatives and implementations
  • Ability to effectively partner with Ops leads and senior management and business counterparts
  • Strategic thinker and visionary who can also roll up sleeves to ensure proper execution
  • Exceptional written & verbal communication skills
  • Very Strong Presentation, PowerPoint & Excel skills (Advanced)
  • Excellent leadership and negotiation skills

We offer
  • Significant senior management exposure
  • Opportunity to learn the Business and acquire expertise across a range of products
  • Extraordinary opportunity to make a real impact which will be highly noticeable at the senior level
  • Opportunity to broaden understanding of Operational processes globally
  • Opportunity to position the Operations organization to be the Ops team of the future; help formulate Ops 2020 vision
  • Implement best practices and global consistency, simplifying & standardizing the work done by our Ops professionals