Job Description

Division: The Client & Business Strategy (CBS) Division is responsible for new business generation, business growth and client dedication & retention, through sales, relationship and account management and direct client support.

Team: Parties Entity specific team is a dynamic team, in the Client Experience department, that is responsible for managing account setup and reporting setup for Clients and other parties within our Entity specific applications (Mainframe etc). The team handles ESES/EB setups and answers data/setup questions raised by clients and internal counterparties. The team supports technical rollout of projects - with specific expertise for the entity specific applications.

We aim to make the client experience easy and enjoyable through efficient and value-added support to both external and internal clients.

This job is opened with a focus on the ESES setup.

Role and Responsibilities

• Perform account opening setup and connectivity setup for the Euroclear parties (clients and others) through entity specific applications
• Subscription Management: perform subscription setup to reports and services through entity specific applications
• Perform account closing tasks
• Salesforce Case Management: apply the process to manage correctly actions requested via assigned Salesforce cases
• Resolve user problems efficiently
• Special initiatives: participate in specific initiatives within the framework of Project rollout
• Daily client interaction (mainly through emails)
• Attend daily whiteboard sessions, raise issues, and propose - when possible - pragmatic, constructive ideas

Your Profile

• Organized and detail-oriented
• Proficient in English AND French: strong written and verbal communication skills
• Analytical
• Proactive
• Team player - positive mindset
• Client focused
• Risk awareness
• Salesforce experience

About Us

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer:

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

Ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office 8 days a month and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. Our values guide how we work together and shape our future: Our mission and values - Euroclear