Senior Process Associate_Content Moderation Quality Analyst_Krakow Senior Process Associate_Content Moderation  …

Genpact
in Kraków, Malopolskie, Poland
Permanent, Full time
Be the first to apply
Competitive
Genpact
in Kraków, Malopolskie, Poland
Permanent, Full time
Be the first to apply
Competitive
Senior Process Associate_Content Moderation Quality Analyst_Krakow
Senior Process Associate_Content Moderation Quality Analyst_Krakow - HIG004854

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of the Quality Analyst with English!
If you are willing to take up a new challenge and find yourself easily in the back office support for the customer - seems we have just a perfect job offer!
Responsibilities
  • Take vital steps to ensure quality metrics are met by assessing accurate samples and supervise process improvement initiatives
  • Investigate issues of inaccurate decisions to understand the root cause(s) and implement corrective steps to boost the quality
  • Track team reporting, present audit findings, provide feedback and coaching to agents to improve quality,
  • Provide insights and innovative ideas to improve quality and collaborate with training team to help develop agent quality improvement plans
  • Define / update quality frameworks to match the workflows
  • Provide instant feedback for correction and keep an eye on potential quality issues
Qualifications Minimum qualifications
  • Advanced level of English, min B2.
  • Solid understanding of quality metrics
  • Previous experience in Quality Management
  • Experience working as an Agent in content moderation
  • High School Degree
  • This job will request working in a 24/7 schedule with alternating shifts and reviewing content that might be highly egregious in nature, every day.
What can we offer?
  • Attractive salary
  • Stable job offer - employment contract.
  • Various trainings (initiating, soft skills).
  • Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).
Please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of the Content Moderator with English - Process Associate!
If you are willing to take up a new challenge and find yourself easily in the back office support for the customer - seems we have just a perfect job offer!
Responsibilities
  • Understand and remain up-to-date with content policies and guidelines shared by the customer
  • Analyze online videos, social media, web page and advertising content for compliance
  • Examine the content which could be in text, image, audio, video or other format daily
  • Identify content that is not in compliance with requirements and flag for action
  • Give feedback for policies/tools/processes improvements
  • Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to
  • Train other team members regarding the daily tasks whenever important and requested by the manager
Qualifications Minimum qualifications
  • Advanced level of English, min B2.
  • Previous experience in content moderation would be an asset
  • High School Degree
  • This job will request working in a 24/7 schedule with alternating shifts and reviewing content that might be highly egregious in nature, every day.
What can we offer?
  • Attractive salary
  • Stable job offer - employment contract.
  • Various trainings (initiating, soft skills).
  • Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).
Please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job Senior Process Associate
Primary Location Poland-Krakow

Education Level High School Diploma/GED
Job Posting Sep 4, 2020, 4:11:23 PM
Unposting Date Nov 3, 2020, 6:29:00 PM
Master Skills List Operations
Job Category Full Time

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