Payments Specialist with Italian

  • Competitive
  • Kraków, Malopolskie, Poland
  • Permanent, Full time
  • IG Group
  • 23 Apr 19

Payments Specialist with Italian

Job Title
Payments Specialist with Italian

Job Description

Who we are

Founded in 1974, we invented the concept of financial spread betting. Today, we're the world's No.1 spread betting and CFD provider, with offices in 14 countries and over 195,000 clients worldwide.
Recognised as one of Britain's top employers, it's no surprise that this success has come from empowering our people to be brave, innovative and inspiring. Join us, and you'll find the perfect place to showcase your talents and passion. Your achievements will be recognised, and you'll have the support of a collaborative global team.

Where you'll work

As part of a connected global team, you'll come to work in a friendly and dynamic environment. Our comfortable, cutting-edge offices contain everything you need to succeed:
• Agile workspaces and hot desks
• Private quiet rooms
• Breakout and refreshment areas

How you'll progress

Your development is as important to us as it is to you. You'll be rewarded for hard work here, with support to get better at what you do.
We work in a fast-paced project environment where change is constant. If you're up for the challenge, you'll have opportunities to try new things and broaden your skills quickly through exposure to the executive team and new experiences.

What you'll get

As well as having the chance to attend regular social events, get funding for your charitable endeavours and join a range of special interest groups, you'll receive an attractive selection of benefits working with IG:
• Flexible working hours and work-from-home opportunities
• Performance-related bonuses
• Pension, insurance and medical plans
• Career-focused technical and leadership training
• Contribution to gym memberships and more

What you'll do

- Providing front line payment support to our clients across phone, email, web chat and social media
- Monitoring and proactively managing client payment systems, their deposits and withdrawals
- Resolving trade disputes and queries
- Being the main point of contact regarding client payments, global banking nuances, financial markets and our latest innovations
- Verifying client documentation to ensure that internal AML policies are met
- Providing administrative assistance regarding general account queries
- Answering queries from our international client base on all of our products and platforms
- Conducting audit checks and client administration tasks

Who you'll be

- A degree-level education (any subject)
- Fluency in English (verbal and written)
- Fluency in Italian (verbal and written)
- Fluency in Spanish will be seen as a big advantage but is not obligatory
- Excellent interpersonal and communication skills
- A logical and analytical approach to problem solving
- Confident to employ basic maths skills, particularly mental arithmetic. Strong organisational and time management skills.Literacy in MS Office

We're looking for tenacious, curious, eager and open-minded people to help us maintain our industry leadership. People who embody our three core values - who want to champion the client, lead the way and love what we do.
We recruit based on excellence, and believe that diversity is vital to success. We have zero tolerance for bullying, harassment or any other behaviour that stifles innovation and collaboration.

Number of openings
1