IT Infrastructure Analyst (French speaker) IT Infrastructure Analyst (French speaker) …

State Street
in Kraków, Malopolskie, Poland
Permanent, Full time
Be the first to apply
State Street
in Kraków, Malopolskie, Poland
Permanent, Full time
Be the first to apply
State Street
IT Infrastructure Analyst (French speaker)
As part of Global Technology Solutions, the IT Infrastructure Analyst is responsible for liaising effectively with the in-country iCRM (Luxemburg & France) , technology groups and external vendors to manage 'account level' relationship and providing first class service.
In doing so, they will act as an advocate on behalf of the iCRM to ensure solution designs conform to business requirements (from a non-technical standpoint) and set appropriate expectations with the business in regards to demands service levels.
The iCRM will be an escalation point for service issues and may tactically support the resolution of issues by facilitating the process / helping to coordinate actors.
The iCRM will also focus on delivering "One Infrastructure" to the client, in part by supporting the iCRM.

Your responsibilities:

Service Delivery Management
  • Providing support and / or coordination of audits and RFIs for Infrastructure
  • Supporting the local iCRM in the creation of periodic reports to be used for service review meetings
  • Helping drive business strategies and outcomes as well as maintaining relationships with Business Contact point
  • Providing oversight and supporting the 3rd party vendors

Service Delivery / Technical Expertise
  • Providing support and escalations to the iCRM as they are the last point of escalation of contact for all services and requests coming from GTS, and external requestors
  • Providing support and being involved when incidents reach the point of escalation and assisting during incident escalations and help navigating between IT support services as well as assisting fixing incidents when appropriate

  • Communicating corporate strategies
  • Partnering with global iCRM community to align and communicate activity across business lines
  • Communicating changes and supporting regular updates

Required skills/qualifications:

  • Bachelors or equivalent degree in Information Technology
  • 3-4 years of experience in a similar role
  • Fluent French & English language skills (spoken and written)
  • ITIL Certification is a plus
  • Basic networking skills
  • Knowledge of Microsoft office suite
  • Basic use of Powershell and other Windows commands
  • Knowledge of windows operating systems and windows administration
  • Knowledge of Active Directory and Unix access management
  • Knowledge of Group Policy
  • Basic troubleshooting and reporting skills
  • Ticketing systems (Service Now, Remedy)

Soft skills:
  • Attention to detail
  • Quick learner with self-management skills
  • Willingness to learn new skills
  • Ability to speak/present in public
  • Creative thinker - blue sky thinking, out of the box
  • Good communication skills

We offer:
  • Employee savings plan
  • Premium life insurance package
  • VIP medical package
  • International operating environment
  • Language classes
  • Soft skills trainings
  • Technical workshops
  • Development sessions with a mentor
  • Diversity of opportunities across a range of challenging and highly complex activities
  • Technical or leadership career pathway