Client Service Senior Manager, AVP

  • Location: Kraków, Malopolskie, Poland
  • Salary: Competitive
  • Job Type: Full time

Client Service Senior Manager, AVP

Primary Responsibilities
  • Contribute to the development of the Client Service Operations Department
  • Manage resources within the departments to provide a quality service and meet the applicable KPI requirements
  • Take-on new business from other sites in a pro-active and controlled manner
  • Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to other State Street sites.
  • Propose and/or implement procedural changes to improve performance of the department.
  • Handle and resolve complex/unusual operational and managerial problems.
  • Successfully implement performance targets and objectives, both operational and project-based so that the departments are seen as both customer and quality driven, whilst also being a contributor to the financial success of State Street
  • Observe, inspect and evaluate performance of other staff in the department
  • Develop new ways of making the department more efficient
  • Make sound operational decisions
  • Provide regular feedback to managers and more senior colleagues with regard to performance on Department
  • Assist senior management and deputise when absent
  • Drive and manage changes

Required Qualifications
  • Excellent communicational, organizational and planning skills
  • Experience in managing large teams
  • Excellent people management and leadership skills
  • Ability to work to deadlines in a fast paced environment
  • A University Degree in banking/finance or related field. A business-related degree or accountancy qualification would be an asset;
  • Specialist experience in the area of Fund Accounting would be an asset;
  • Minimum 6 years of experience in operations or audit in collective investments, preferably with considerable client interaction;
  • Strong communication and leadership skills
  • Enthusiastic and proactive with the strive to "make things happen"
  • Fluency in oral and written English is required