Client Service Operations Senior Specialist with French, Associate 2

  • Location: Kraków, Malopolskie, Poland
  • Salary: Competitive
  • Job Type: Full time

Client Service Operations Senior Specialist with French, Associate 2

PRINCIPAL TASKS
  • Reviews tasks/reports and completes the reviewers' checklist.
  • Provides inquiry and operational support to internal and external clients on complex, high risk asset servicing functions.

REPORTING AND RECONCILIATION
  • Preparation and review of the reporting for client purpose e.g. KPI or Boardpacks.
  • Track and conduct research to resolve issues and respond to inquiries from external clients or internal departments and maintain accurate records of follow-up actions and client contact..
  • Produce Ad Hoc clients reporting requests and seek validation.

COMMUNICATION & RELATIONSHIPS
  • Establish and maintain good working relationships with relevant colleagues in service support departments and contacts in Donor Sites.
  • Proactively identifies service issues with client facing impact and brings them to the attention of appropriate parties for resolution.
  • Initiates communication to clients on complex asset servicing matters.
  • Keep Team Supervisor informed as to the daily work or projects progress and status of requests.
  • Coordinate with the Team Managers and internal departments to meet client needs.

QUALIFICATIONS:
  • Able to operate under pressurized situations with time sensitive deadlines.
  • Attention to details.
  • Excellent analytical and problem solving skills.
  • PC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office.
  • Strong organizational and communications skills as well as team orientation.
  • Fluency in English required.
  • French skills: working knowledge (writing + speak)