Client Service Operations Expert, Senior Associate  …

State Street
in Kraków, Malopolskie, Poland
Permanent, Full time
Be the first to apply
State Street
in Kraków, Malopolskie, Poland
Permanent, Full time
Be the first to apply
State Street
Client Service Operations Expert, Senior Associate
Job Description Grow your career at State Street
From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. We're a global company with diverse people and experiences, and a network of over 35,000 employees spanning more than 100 markets. For us, success comes from the impact our employees have - on our clients, our communities and each other.
We're committed to providing an inclusive environment where all employees feel valued and supported. Join us and make your mark at State Street.

Job Responsibilities:
  • Take responsibility for the quality and timeliness of service to assigned clients;
  • Perform and monitor quality and internal controls for all team deliverables;
  • Continually evaluate current processes to strive for increased efficiency;
  • Plan and manage the daily processes and the effective utilization of resources;
  • Identify issues and problems in service delivery and carry out necessary corrective actions, keeping the team and the Officer informed. Record issues in the issue log and track progress;
  • Ensure that Key Performance Indicators are produced and dispatched to Donor Sites as required;
  • Maintain close contact with the Officer, briefing him/her on all issues and problems, both actual and potential;
  • Develop and maintain good relationships with relevant colleagues in service-support departments and contacts in the Donor Sites;
  • Act as a focal point for contacts and meetings with other departments and external contacts;
  • Participate in Service Reviews and ad hoc client/donor site meetings;
  • Act as a source of technical expertise on State Street systems;
  • Ensure appropriate training is provided for the team;
  • Establish and maintain good working relationships with the donor site and colleagues, communicating effectively with Client, Senior Management, PMO, project members, business units through formalized reporting and ad hoc liaison;
  • Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/escalate queries/problems within agreed timeframes;
  • Ensure that the Manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given;
  • Share your technical expertise and knowledge with the team during team meetings, 1:1 sessions with colleagues and during on the job training;
  • Provide coaching, guidance and support to staff on technical, professional and client issues.

  • At least 4 years of experience, including working in a Fund Accounting environment is necessary;
  • Very good working knowledge of Excel;
  • Strong verbal and written communication skills;
  • Strong analytical skills;
  • Ability to perform effectively within strict client deadlines;
  • Excellent English skills;
  • Ability to work under pressure and to tight deadlines;
  • Attention to detail crucial;
  • Methodical and organized;
  • Team player;
  • Ability to work on one's own initiative;
  • Custody knowledge required - for Custody teams only.

We offer:
  • Employee savings plan;
  • Premium life insurance package;
  • VIP medical package;
  • International operating environment;
  • Language classes;
  • Soft skills trainings;
  • Technical workshops;
  • Development sessions with a mentor;
  • Diversity of opportunities across a range of challenging and highly complex activities;
  • Technical or leadership career pathway.