Back Office Agent - Senior Process Associate - Swedish Back Office Agent - Senior Process Associate -  …

Genpact
in Kraków, Malopolskie, Poland
Permanent, Full time
Be the first to apply
Competitive
Genpact
in Kraków, Malopolskie, Poland
Permanent, Full time
Be the first to apply
Competitive
Back Office Agent - Senior Process Associate - Swedish
Back Office Agent - Senior Process Associate - Swedish - BFS011505

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of the Back Office Agent - Process Associate - Swedish!

Back-Office Operations Consultant will be responsible for helping ensure complete customer satisfaction with RSA by providing back-office service contacting the Team via telephone, e-mail or other electronic systems.
Responsibilities
  • Back office operations support, exception management, investigate/ resolve system errors,
  • Allocate tasks to internal teams as per requested by the customer,
  • Provide support to UW (e-mail / chat) & resolve their queries on products/ offerings,
  • Manage system stop and provide approval as per company guidelines,
  • Handle policy issuance / maintenance activities,
  • Communicate with customer (e-mail / chat) & process their requests in systems,
  • Communicate (phone/ e-mail) with vendors/ partners to solve their queries,
  • Contact other insurance companies to seek prospect's existing insurance details,
  • Maintain customer records in internal systems,
  • Interaction with internal teams like products/ claims over emails,
  • To carry out other functions and responsibilities determined by the Employer.

Qualifications
Minimum qualifications
  • Very good knowledge of Swedish, min C1
  • Communicative level of English.
  • Relevant work experience in the field in Care or Non-Life insurance processes / Customer Service/ Policy Admin/ sales support experience (not mandatorily)
  • Good MS Office (especially MS Excel) knowledge.
  • Analytical thinking and ability to learn fast.
  • Understanding of the culture of the serviced country.
  • Candidate is open and skilled in using one's interpersonal style to meaningfully understand and interact with others.
  • University graduate.

Encouraged Qualifications
  • Understanding of Company and customer processes and policies. Follows working instructions. Demonstrates the ability to increase overall learning and performance by constantly adhering to policies and procedures.
  • Solution-oriented. Identifies and analyses problems to make logical, fact- based decisions. Open to new concepts and ideas. Willing to learn and use new procedures and technologies.
  • Anticipates, identifies and responds to customer needs with excellent service. Demonstrates customer commitment through customer feedback, follow-up and strong relationships. Focuses work processes and performance measures on customer satisfaction. Displays professionalism and confidence towards the customer.
  • Understands the goals of the organization and achieves ambitious individual goals that are consistent with overall Company goals.
  • Very attentive and active listener. Fosters open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions.

What can we offer?
  • Attractive salary.
  • Stable job offer - employment contract.
  • Various trainings (initiating, soft skills).
  • Possibility of development.
  • Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Job Senior Process Associate
Primary Location Poland-Krakow

Education Level Bachelor's / Graduation / Equivalent
Job Posting Aug 31, 2020, 3:28:27 PM
Unposting Date Ongoing
Master Skills List Operations
Job Category Full Time

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