Back Office Agent - Senior Process Associate - Swedish Back Office Agent - Senior Process Associate -  …

in Kraków, Malopolskie, Poland
Permanent, Full time
Be the first to apply
in Kraków, Malopolskie, Poland
Permanent, Full time
Be the first to apply
Back Office Agent - Senior Process Associate - Swedish
Back Office Agent - Senior Process Associate - Swedish - BFS011505

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of the Back Office Agent - Process Associate - Swedish!

Back-Office Operations Consultant will be responsible for helping ensure complete customer satisfaction with RSA by providing back-office service contacting the Team via telephone, e-mail or other electronic systems.
  • Back office operations support, exception management, investigate/ resolve system errors,
  • Allocate tasks to internal teams as per requested by the customer,
  • Provide support to UW (e-mail / chat) & resolve their queries on products/ offerings,
  • Manage system stop and provide approval as per company guidelines,
  • Handle policy issuance / maintenance activities,
  • Communicate with customer (e-mail / chat) & process their requests in systems,
  • Communicate (phone/ e-mail) with vendors/ partners to solve their queries,
  • Contact other insurance companies to seek prospect's existing insurance details,
  • Maintain customer records in internal systems,
  • Interaction with internal teams like products/ claims over emails,
  • To carry out other functions and responsibilities determined by the Employer.

Minimum qualifications
  • Very good knowledge of Swedish, min C1
  • Communicative level of English.
  • Relevant work experience in the field in Care or Non-Life insurance processes / Customer Service/ Policy Admin/ sales support experience (not mandatorily)
  • Good MS Office (especially MS Excel) knowledge.
  • Analytical thinking and ability to learn fast.
  • Understanding of the culture of the serviced country.
  • Candidate is open and skilled in using one's interpersonal style to meaningfully understand and interact with others.
  • University graduate.

Encouraged Qualifications
  • Understanding of Company and customer processes and policies. Follows working instructions. Demonstrates the ability to increase overall learning and performance by constantly adhering to policies and procedures.
  • Solution-oriented. Identifies and analyses problems to make logical, fact- based decisions. Open to new concepts and ideas. Willing to learn and use new procedures and technologies.
  • Anticipates, identifies and responds to customer needs with excellent service. Demonstrates customer commitment through customer feedback, follow-up and strong relationships. Focuses work processes and performance measures on customer satisfaction. Displays professionalism and confidence towards the customer.
  • Understands the goals of the organization and achieves ambitious individual goals that are consistent with overall Company goals.
  • Very attentive and active listener. Fosters open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions.

What can we offer?
  • Attractive salary.
  • Stable job offer - employment contract.
  • Various trainings (initiating, soft skills).
  • Possibility of development.
  • Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).

Kindly please see our Privacy Notice for Employment Candidates:
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Job Senior Process Associate
Primary Location Poland-Krakow

Education Level Bachelor's / Graduation / Equivalent
Job Posting Aug 31, 2020, 3:28:27 PM
Unposting Date Ongoing
Master Skills List Operations
Job Category Full Time

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