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Customer Migration Programme Manager

London Stock Exchange Group Gdynia, Poland
Posted 2 months ago Permanent Competitive
ROLE PROFILE:

We have an exciting opportunity in Implementation Management for an experienced Customer Programme Manager to join the regional programme team to manage the regional execution of one of our largest client migration multi-year programmes...
LSEG and Microsoft have entered an exciting strategic partnership for the development of next-generation data, analytics and cloud infrastructure solutions. Our customers' needs are evolving and so are financial markets. This partnership will transform the way customers discover, analyse and trade securities around the world. It will also advance our cloud strategy and build the improved resilience, efficiency and agility that our customers need. All of Microsoft's customers will also have access to our data and analytics capabilities through a single flexible infrastructure that is intuitive and responsive.

ROLE SUMMARY:
The role will work closely across the business and will be expected to engage at a senior level with client business sponsors, senior stakeholders and project teams across the organisation, such as Technology, Customer Implementation Services, Professional Services, Customer Administration, Sales & Account Management and Product & Proposition.
The role will report into the Regional Programme Team director and have a dotted line to the global client programme lead. The role will be responsible for executing the upgrade of regional clients, escalating issues and supporting frontline teams.
The successful candidate will be expected to rapidly get up to speed on the programme, migration processes and tools and be able to manipulate data effectively.
The Programme Manager will be expected to create project plans along with other documents such as RACI models, RAID, reporting Dashboards, detailed tracking, etc.
The PM will need to drive the execution programme across their region and direct the functional groups involved. The successful candidate will also be expected to put into practice effective risk and issue management across the programme and workstreams.

WORKSTYLE MODEL:

We know balance is the key, therefore we propose hybrid way of working. You are welcome to work from our brand-new office every day, but you have still an opportunity to stay at home if needed. In this position you can work 2 days a week from home.

KEY ROLE REQUIREMENTS:
  • Demonstrates excellent knowledge of the Refinitiv Product Suite.
  • Proven track record of delivery in environments with high levels of ambiguity, changes in strategy and can incorporate these into defined processes.
  • Produce reports for senior management and stakeholders on the progress of the programmes against objectives and plans, highlighting any improvement areas and the requirements to correct them
  • Highly skilled at managing multiple stakeholders.
  • Has formulated and presented project plans and proposals at management level resulting in buy-in and sponsorship.
  • Proven track record of defining and agreeing approaches and alternative solutions to solve business and operational challenges.
  • Highly experienced and can demonstrate a deep understanding of commercial, technical and service drivers that are used to define and execute project direction.
  • Has worked extensively with Order Management, Process Engineering, Business Operations, Business Planning & Programme Management, Legal, CARM and Finance on product launches or upgrade programmes.
  • Highly skilled on Meeting Management (Project Kick Off, Stakeholder Meetings, Status Meetings, Change Control, Project Review).
  • Must be able to inspire trust, manage expectations, gain buy in and sponsorship from key stakeholders
  • Proven track record of matrix management and managing across different cultures
  • Promote and foster collaboration across Business and Functions, providing leadership in cross-functional meetings and representing the programmes to senior stakeholders in governance boards and committees
  • Collaborate with the Portfolio Manager to ensure the programmes achieve objectives and align with business priorities of the Trading area and Data and Analytics more broadly.
  • Lead, coach, and mentor programme and project managers within the programmes, setting performance and delivery expectations to yield consistent results, whilst highlighting and promoting successful practices across the organisation
DESIRABLE SKILLS:
  • Understands the processes and commercials around product upgrade
  • Experience of presenting to the customer around Refinitiv products and capabilities.
  • Good understanding of the financial services industry and the key competitors in this space.
  • Project Management or Financial Markets certification
  • Competent with internal systems such as Siebel, Salesforce, License Manager, Service Now and be able to extract data to create management reports or similar
  • Highly skilled with Microsoft Office product suite
  • Highly skilled with Project Management tools
  • Project management qualification and significant post qualification experience
  • Extensive experience in project or programme management
  • Knowledge of Agile methodologies
  • Extensive stakeholder management experience
  • Trading market/industry knowledge preferable
  • People management experience
  • Degree or equivalent
YOUR PACKAGE WHEN JOINING GDYNIA TEAM
  • Bonus: Quarterly or annual bonus plan assigned to every position
  • Wellbeing: monthly wellness and work-from-home allowance, and employee assistance program
  • Healthcare: private medical care with Medicover, premium package fully covered by employer
  • Future: corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available
  • Reward and Recognition: additional awards and vouchers available for extra achievements
  • Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
  • Development: e-learning platform, a range of workshops and international projects
  • Onboarding: structured on-the-job training at early career stages and buddy support for all new colleagues
  • LSEG Products: availability to access to real-time economic data through our flagship Workspace platform
  • Diversity: inclusive culture built by colleagues from over 40 countries representing various age, gender, race, and beliefs
  • Charity: 2 additional days off for voluntary jobs
  • Office: brand new, sustainable office with cafeteria and chillout space. Location 3T Office, Gdynia.
  • Activities: sport teams and social events to join
  • Company events: Annual Summer and Winter Parties for colleagues and Family Day for employees with partners and children
 Curious of what's life like at LSEG in Gdynia? Watch the video and learn more from our colleagues: https://www.lseg.com/en/careers/where-we-work/gdynia-poland  

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Job ID  R0084350
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