Job Description

Responsible for researching, planning, developing, and conducting corporate/organizational training programs to employees to increase productivity for various departments.

Responsibilities

• Training and Development
  • Designs training materials and courseware for programs needed.
  • Conducts research and collects reference materials for training.
  • Provides classroom training and follow-up support to various non-technical team members.
  • Collects follow-up exercises, evaluations, and questionnaires to improve course design.
  • Develops and maintains the train-the-trainer program.
  • Assists non-technical team members on projects and helps them recognize software program features.
  • Designs, updates, and conducts organizational training.
  • Coordinates new hire training, up skill training and recursive schedules and delivery.
  • Measures effectiveness of training through Training Needs Analysis to ascertain changes on the curriculum that may be required to address proficiency gaps or to adapt to changing client expectations.
  • Develops Training Program review and analysis for business reviews with HCPO.
• Business Process & HR Support
  • Assists in execution of administrative tasks deemed necessary or as required by immediate supervisor.
  • Informs immediate superior regarding problems and other matters beyond limits of authority.
  • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.
  • Assists in HR-related projects and activities deemed necessary or as required by immediate supervisor.

Qualifications

• Bachelor's degree in any related course.
• At least two (2) years of experience as technical trainer in the BPO or Shared Services industry.
• Proficiency with Microsoft Office applications.
• Excellent verbal and written communication skills.
• Proven high level of creativity and versatility in developing course curriculum.
• Effectively interact with all levels of the organization.
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate).
• Demonstrates high commitment in providing training to various non-technical employees.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details.
• Ability to multi-task, prioritize and manage time effectively.
• Interpersonal skills - Able to work independently and as a team member.
• Maintains high degree of professionalism and confidentiality.