Job Description:




Responsibilities:

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);


• Resolve credit inquiries on new accounts;


• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;


• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;


• Comply with over-all call quality standards;


• Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Qualifications:

• Completed at least 2nd year in College or 2-year Associate course


• Must have at least 30 mbps wired internet connection


• Excellent English Verbal and written Communication Skills


• Ability and willingness to recognize, deliver on card service sales opportunities


• Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers


• Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.


• Must have knowledge on basic Computers skills.


• Professional Phone etiquettes and ability to work with a Team


• Amenable to work in a shifting schedule.


• Amenable with Hybrid work set-up.

Grade/Level: 04



Job Family Group:

Customer Service Operations