Operations Supervisor Operations Supervisor …

Wells Fargo
in Manila, National Capital Region, Philippines
Permanent, Full time
Be the first to apply
Competitive
Wells Fargo
in Manila, National Capital Region, Philippines
Permanent, Full time
Be the first to apply
Competitive
Operations Supervisor
About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

About the role

The Operations Supervisor 2 will supervise teams comprising analysts and will support in process expansion, staffing, and new hire training.

Responsibilities

  • Take a lead role in developing and implementing best practices.
  • Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures.
  • Develop metrics to measure growth and performance of the department.
  • Interface with India and US based managers on production, quality and security guidelines.
  • Conduct performance reviews for assigned Analysts.
  • Assist the Manager- Operations in smooth transitioning of work to WFIS.
  • Resolve escalated problems, communicating information orally or in writing to customers, other departments and/or senior management.


Market Skills and Certifications

Minimum requirements
  • Bachelor's degree
  • With at least 3 years of relevant experience in the same capacity, to include background in financial services
  • Amenable to night shift and shifting schedules
  • Amenable to be assigned in Mc Kinley Hill, Taguig City


Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.


We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
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