Helpdesk Associate Helpdesk Associate …

Wells Fargo
in Manila, National Capital Region, Philippines
Permanent, Full time
Last application, 13 Jan 22
Competitive
Wells Fargo
in Manila, National Capital Region, Philippines
Permanent, Full time
Last application, 13 Jan 22
Competitive
See job description for details
About this role:
Wells Fargo is seeking a Technology Operations Associate...

In this role, you will:
  • Participate in and support implementation of business solutions
  • Determine the impact of changes made to existing hardware, software, and schedules
  • Review tactical issues, policies or procedures for which answers can be quickly obtained
  • Perform daily validations of application by performing critical functional checks to ensure that its stable for business users
  • Monitor all the scheduled batch jobs and work on fixing in case of failures
  • Audit complex critical systems delivery for business processes
  • Determine the impact of new products and tools implementation across the business and mitigates potential issues
  • Reduce the impact of application and infrastructure failures on business delivery
  • Present recommendations for resolving more complex situations
  • Provide technology information managers, functional colleagues and stakeholders
Desired Qualifications:
  • About the Role
    Provides PC/LAN support. Uses basic diagnostic tools to troubleshoot desktop, laptop, and peripheral hardware, software, applications and related network problems for individual users and resolves basic issues or escalates as needed. Completes routine work orders and move/add/change requests with guidance, including patches, upgrades, software deployments, installations, repairs, and preventive maintenance on desktop hardware and related systems and completes related documentation. Provides routine training and technical assistance to users at the desktop level. Learns LAN design and configuration concepts. Assists in testing, implementing, maintaining and controlling PC/LAN systems. Understands BCP, quality, security and compliance requirements for supported areas.

    Responsibilities
    Install, configure and troubleshoot desktop systems and hardware
    Completes routine work orders and move/add/change requests with guidance, including patches, upgrades, software deployments, installations, repairs, and preventive maintenance on desktop hardware and related systems and completes related documentation
    Communicate required technical information to technical and non-technical personnel.
    Collaborate with onshore and offshore technical teams
    Provides routine training and technical assistance to users at the desktop level
    Learns LAN design and configuration concepts.
    Assists in testing, implementing, maintaining and controlling PC/LAN systems.
    Understands BCP, quality, security and compliance requirements for supported areas
    Respond to incoming user support requests within established guidelines ; working with the appropriate systems to monitor and track support events
Job Expectations:
  • Must be a graduate of IT or Engineering courses
  • Strong customer centric service skills
  • Good communication skills
  • In depth knowledge in assembling computer hardware
  • Knowledgeable with Virtual Desktop Interface (VDI) Systems
  • Knowledgeable with Service Now and JIRA
  • Familiar with BCP concept and resumption LAN support
  • Have VOIP phones, Windows 10 experience
  • Up-to-date knowledge of the latest IT and software trends.
  • Ability to work well with people.
  • Excellent organizational skills.
  • Ability to multi-task
  • Amenable to work at any given shift
We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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