Manage the branch as to set risk and credit limits, to ensure cost control.
Market the Group’s products and services while enhancing the customer deposit and loan bases.
Make periodic visits to current and potential customers for marketing purposes.
Review daily position and profit and loss reports, monitor accounts especially debit accounts, supervise and minimize overdraft accounts.
Coordinate the approval and rejection lines of credit and loans within limits.
Monitor credit portfolio quality and ensure improvement of the portfolio quality.
Supervise action plans for addressing control weaknesses or compliance issues noted by the QNB’s Group Internal Audit Department.
Set and maintain a sound internal control environment in the branch.
Develop/ enhance systems that identify measure, monitor and control risks being incurred by the branch.
Ensure regular staff rotation to make sure staff members can cover all sections in the branch and to avoid difficulties during leave.
Liaise with Group Retail Banking on service quality, Customer Contact Centre and automated / e-banking channel related issues.
Minimum of 5-7 years’ experience in a Retail Banking function.
Strong knowledge of Retail Banking and customer service principles
Well-informed of the retail branches market structure, industry practices and regulations; with at least 2 years’ experience in local environment.
Fluent in Arabic and English is mandatory.